DaQuan Jones
Lawnside,NJ
Summary
Philadelphia native DaQuan Jones brings a strong work ethic and a proven track record of success. With extensive experience and unwavering dedication, DaQuan excels academically and consistently delivers high-quality work in a timely and professional manner. Recognized for his effective collaboration skills, DaQuan is known for being people-oriented. As he enters the next phase of his journey, DaQuan is enthusiastic about contributing his skills and passion to your esteemed organization. Thank you for considering DaQuan as a valuable addition to your team.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Direct Support Professional Sub
Community Options Inc
01.2024 - Current
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
Customer Care Advocate
Aflac Insurance Company
08.2023 - Current
- Leveraged strong listening skills to identify customer needs and recommend appropriate solutions or alternatives.
- Managed multiple priorities under tight deadlines while remaining calm under pressure and delivering excellent results consistently.
- Kept up-to-date with industry trends, product updates, and policy changes to provide knowledgeable assistance at all times.
- Educated customers on product features, benefits, and usage, resulting in higher user satisfaction.
- Assisted employees with complex claim situations, providing guidance and support throughout the process.
- Ensured compliance with federal and state regulations by staying up-to-date on the latest changes to FMLA laws and guidelines.
- Excellent communication skills, both verbal and written.
- Create short term disability and life claims for employees unable to work due to illness or injury
Quality Assurance Manager
Vision Solar LLC
09.2021 - 07.2023
- Perform routine calls to customers, to obtain lost information, or with updates on their solar project.
- Assist sales representatives that call in during a live sale in house. Assistance with closing the sales
- Reaching out to customer to resale the solar project with additives at additional cost
- Deescalate customers after they’ve called concierge’s and haven’t had their problem solved.
- Educating customer’s on solar, or making upgrades to the project
- Managed customer accounts to secure customer satisfaction and repeat business.
- Trained and mentored new sales representatives.
Education
Diploma - Junior High Education
South Philadelphia High School
Philadelphia, PASkills
- First aid and safety
- Behavior redirection
- Client Support
- Compassionate Caregiving
- Medication Administration
- CPR and First Aid Proficiency
- CPR/First Aid Certification
Certification
CPR
Timeline
Direct Support Professional Sub
Community Options Inc
01.2024 - Current
Customer Care Advocate
Aflac Insurance Company
08.2023 - Current
Quality Assurance Manager
Vision Solar LLC
09.2021 - 07.2023
Diploma - Junior High Education
South Philadelphia High School