Alessandro Perez Vera
Finger Lakes DDSO
Rochester,NY
3
Languages
1
Certification
6
years of professional experience
Dynamic and compassionate professional with extensive experience at Finger Lakes DDSO, excelling in daily living support and behavioral management. Proven ability to enhance client independence and quality of life through tailored care plans and effective communication. Bilingual in Spanish, committed to fostering positive relationships and achieving exceptional outcomes.
Work History
Direct Support Assistant
9 Months- Implemented individualized support plans to address specific needs and preferences of clients.
- Assisted individuals with daily living activities to promote independence and enhance quality of life.
- Monitored client progress and documented changes in behavior or needs for effective support adjustments.
- Facilitated communication between clients and healthcare professionals to ensure comprehensive care.
- Provided emotional support to clients, building trusting relationships to encourage positive outcomes.
- Helped with home management tasks, meal preparation, grocery shopping, and routine cleaning.
Delivery Driver
10 Months- Delivered packages efficiently, ensuring timely arrival and adherence to quality standards.
- Operated delivery vehicles safely while following all traffic laws and safety protocols.
- Communicated effectively with team members and customers regarding delivery status.
- Assisted in training new drivers on operational procedures and best practices.
- Coordinated timely dispatch of vehicles to optimize delivery schedules.
- Monitored real-time traffic conditions to adjust routes for efficiency.
Package Delivery Driver
3 Months- Managed route planning using GPS technology to optimize delivery efficiency.
- Operated delivery vehicles in compliance with safety regulations and company policies.
- Loaded and unloaded packages, ensuring proper handling to minimize damage.
- Provided exceptional customer service during deliveries, addressing inquiries and concerns promptly.
Overnight Stocker and Receiver
6 Months- Received and processed incoming shipments, verifying accuracy of quantities and quality.
- Stocked shelves efficiently to ensure product availability and organization.
- Maintained cleanliness and safety standards in storage areas and sales floors.
- Assisted team members in training on inventory management best practices.
Seasonal Support Driver
2 Months- Managed timely pickup and delivery of packages, ensuring customer satisfaction through reliable service.
- Operated delivery vehicles safely and efficiently, adhering to all traffic regulations.
- Collaborated with team members to resolve delivery issues promptly, enhancing operational workflow.
Store Associate
2 Years 3 Months- Assisted customers with service selections, providing product knowledge and enhancing overall experience.
- Collaborated with team members to streamline operations, reducing wait times during peak hours.
- Monitored inventory levels, promptly notifying management of low stock to prevent service interruptions.
- Maintained cleanliness and organization of work areas, fostering a safe environment for staff and customers.
Customer Service Representative
7 Months- Resolved customer inquiries and issues through effective communication and problem-solving techniques.
- Educated customers about product features, benefits, and proper usage to enhance satisfaction.
- Processed transactions accurately and efficiently using point-of-sale systems to ensure smooth operations.
- Mentored new team members on best practices for customer service excellence and operational efficiency.
Education
High School Diploma
Emergency Medical Services - EMS
Skills
Daily living support
Compassionate care
Personal care assistance
First aid safety
Crisis intervention
Effective communication
Health and safety training
Client documentation
Patience and tolerance
Certification
- EMT - Emergency Medical Technician
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Italian
Elementary
Timeline
Direct Support Assistant
Finger Lakes DDSO
11.2025 - CurrentRead More
Delivery Driver
Amazon
01.2025 - 11.2025Read More
Package Delivery Driver
UPS
10.2024 - 01.2025Read More
Overnight Stocker and Receiver
Wegmans
04.2024 - 10.2024Read More
Seasonal Support Driver
UPS
10.2023 - 12.2023Read More
Store Associate
Delta Sonic Car Wash Systems
07.2021 - 10.2023Read More
Customer Service Representative
Home Depot
12.2020 - 07.2021Read More
Public Safety Training Facility
Emergency Medical Services from EMS
Read More
Brighton High School
High School Diploma
Read More