Daquan Smith
Camillus,NY
Summary
Compassionate caregiver experienced in supporting individuals with intellectual and developmental disabilities in personal care and daily living activities. Skilled in monitoring behaviors, documenting observations, and communicating changes to supervisors. Ensured client safety and well-being through adherence to behavior support plans and maintenance of a clean environment.
Overview
2
2
years of post-secondary education
5
5
years of professional experience
Work History
Direct Support Professional
Arc of Onondaga
Syracuse, New York
07.2026 - Current
- Facilitated daily living and personal care tasks for Arc of Onondaga participants, enhancing their independence and quality of life.
- Coordinated community outings and recreational activities, promoting social engagement and inclusion for individuals.
- Followed behavior support plans and redirected challenging behaviors calmly.
- Prepared meals and assisted with feeding, hygiene, and dressing routines.
- Transported individuals safely to appointments, programs, and community activities.
- Monitored behaviors, documented observations, and communicated any changes or concerns to supervisor, ensuring timely support and intervention.
- Provided direct care to individuals with intellectual and developmental disabilities, fostering activities of daily living.
Post Office Clerk
United States Post Office
Syracuse, NY
11.2024 - 04.2026
- Sorting mail by hand
- Operated machine to sort mail efficiently
- Processed customer mailings and packages following United States Post Office service standards.
Customer Service Associate
FedEx Office
Syracuse, NY
06.2022 - 10.2024
- Assisted FedEx Office customers with shipping, printing, and packing needs
- Processed shipments using FedEx Office tracking and label systems
- Operated copy, print, scan, and fax equipment for customer jobs
- Prepared print orders, files, and job tickets for production
- Handled cash register transactions and balanced point of sale payments
- Resolved customer questions about services, pricing, and delivery options
- Maintained store appearance, supplies, and service counters
- Packed fragile items using FedEx Office packaging materials
- Assisted customers with returns, exchanges, refunds, and other transactions as needed.
Customer Service Associate
Fastrac Markets
Weedsport, New York
11.2021 - 05.2022
- Processed customer payments at point-of-sale with accuracy and speed
- Welcomed shoppers and delivered friendly service at checkout to enhance customer experience
- Guided customers through returns, exchanges, and purchase inquiries to ensure satisfaction
- Scanned merchandise and addressed pricing discrepancies during transactions to facilitate smooth purchases
- Ensured accurate cash drawer balance daily and prepared end-of-shift deposits
- Maintained clean register area and organized checkout supplies
- Followed store policies for cash handling and payment methods
Education
Food Industry - Food Industry
Cayuga Onondaga Boces
Auburn, NY 09.2017 - 06.2019
Weedsport Jr Sr High School
Weedsport, New YorkSkills
- Patient care
- Medication management
- Behavior support
- Meal planning
- Personal assistance
- Time Management
- HIPAA compliance
- Housekeeping
- Empathy
Timeline
Direct Support Professional
Arc of Onondaga
07.2026 - Current
Post Office Clerk
United States Post Office
11.2024 - 04.2026
Customer Service Associate
FedEx Office
06.2022 - 10.2024
Customer Service Associate
Fastrac Markets
11.2021 - 05.2022
Food Industry - Food Industry
Cayuga Onondaga Boces
09.2017 - 06.2019
Weedsport Jr Sr High School