Daquisha Durrah
Denver,CO
Summary
Dedicated individual who provides exceptional professional care and implements appropriate interventions. Utilizes variety of resources to identify unique needs and assist vulnerable populations by establishing strong rapport with individuals from diverse backgrounds. Organized and dependable candidate successful at managing multiple priorities with a positive attitude with willingness to take on added responsibilities to meet team goals. Individual can handle high caseloads without sacrificing quality of care while operating in high-pressure environments and still able to recommend best resources and courses of action to benefit clients needs.
Overview
9
9
years of professional experience
Work History
Housing Navigator/Case Worker
Bayaud Enterprises
Lakewood, CO
02.2024 - Current
- Negotiated with landlords an
- Assisted clients experiencing homelessness or housing instability by guiding them through available programs that best met their needs based on individual circumstances.
- Maintained updated documentation and implementing policies
- Oversaw housing plans for over 200 clients to promote timely transition to permanent housing and appropriate usage of housing subsidies.
- Streamlined case management processes for greater efficiency, resulting in more timely interventions for clients in crisis situations.
- Leveraged excellent interpersonal skills to build rapport with diverse populations while maintaining professional boundaries.
Residential Coordinator
Archway Housing
Lakewood, CO
01.2020 - 01.2024
- Oversaw and coordinated care, support and services for each individual living in assigned residences and delivered on-site guidance to direct-care professionals
- Worked closely with case managers to support and reinforce client's service plan, maintained ongoing communication on client progress and accompanied clients to key appointments
- Launched recreation and leisure programs and customized events for residents, helping people maintain contact with families, friends and other support structures
- Fostered relationships with residents and worked with new residents to optimize acclimation and ease transition to new living environment.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
Overnight Community Corrections Specialist
Intervention Community Corrections Services
08.2019 - 01.2020
- Supervised and monitored distribution of meals and medications
- Patrolled institutions indoor and outdoor premises
- Inspected cells and conducted random searches of common areas
- Monitored inmate behavior to prevent crime, escape attempts and other dangerous activities
- Maintained clear and open communications with facility areas to support safe operations
- Applied non-violent response tools and physical restraint during problematic situations.
Program Coordinator Manager
Denver Housing Authority
07.2019 - 01.2020
- Trained employees on additional job positions to maintain coverage of roles at all times
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability
- Established and created training programs to enhance employee knowledge of best practices, resulting in improved customer satisfaction
- Maintained ongoing system for development, recruitment, recognition and retention of employees.
Housing Program Manager
Mercy Housing
03.2015 - 04.2019
- Planned and conducted strategy meetings to brainstorm new ideas and deliver program and milestone updates
- Helped team members improve productivity and performance through hands-on coaching in order to achieve company objectives
- Monitored and created reports showcasing program outcomes to communicate results with clients and stakeholders
- Tracked progress by employing program documentation, directives, funding information and other vital program materials
- Improved cross-departmental cooperation and information communication processes by providing presentations to staff members and administration.
Education
Bachelor of Arts: Psychology -
Community College of Aurora
Aurora, CO05.2016
High School Diploma -
GEORGE WASHINGTON HIGH SCHOOL
Denver, CO05.2010
Skills
- Reliable and trustworthy
- Friendly, positive attitude
- Computer skills
- Training & Development
- First Aid/CPR/AED/Narcan
- Team Coordination Experience
- Emergency response training
Timeline
Housing Navigator/Case Worker
Bayaud Enterprises
02.2024 - Current
Residential Coordinator
Archway Housing
01.2020 - 01.2024
Overnight Community Corrections Specialist
Intervention Community Corrections Services
08.2019 - 01.2020
Program Coordinator Manager
Denver Housing Authority
07.2019 - 01.2020
Housing Program Manager
Mercy Housing
03.2015 - 04.2019
Bachelor of Arts: Psychology -
Community College of Aurora
High School Diploma -
GEORGE WASHINGTON HIGH SCHOOL