Wendy Ramirez

• Documented case notes and maintained accurate patient records consistently.
• Provided emotional support to patients and families during treatment processes.
• Evaluated resources and services available for patient needs regularly.
• Conducted follow-up calls to ensure continuity of care for patients.
• Assisted clients in accessing community resources such as housing, employment, education and financial assistance programs.
• Developed individualized service plans based on the needs of each client.
• Maintained accurate records of all case work activities in accordance with agency policies and procedures.
• Conducted assessments, developed treatment plans and monitored client progress toward goals.
• Ensured that all documentation was completed accurately and submitted on time.
• Utilized evidence-based approaches when working with families facing difficult life transitions due to illness or injury.
• Coordinated referrals between primary care physicians, specialists, therapists, hospitals, home health agencies and other providers.
• Connected clients with appropriate community services including transportation assistance, meal delivery programs, daycare centers and respite care options.
• Documented services and collected required data for evaluation.

• Supported and counseled clients with drug and alcohol addiction.
• Conducted individual and group sessions for outpatient clients.
• Identified treatment goals based on individual diagnosis and history.
• Completed comprehensive assessments of clients' substance abuse history and treatment requirements to develop individualized treatment plans
• Worked closely with Probation to insure clients met there program hours
• Educated patients on detox and withdrawal, medications, addiction, recovery, coping skills and community resources.
• Developed referral process to assist client access to special programs and services.
• Identified problem areas impacting participants' ability to successfully complete treatment.
• Provided weekly individual counseling services at Juvenile Hall to future clients

· Coordinated communications, taking calls, responding to emails and interfacing with clients.

· Ordered office supplies to purchase items and maintain appropriate levels.

· Drafted agendas, meeting notes and other documents to enhance collaborative process.

· Greeted visitors and directed to appropriate location or person.

· Managed multiple calendars and contacts using computer software.

· Created and updated spreadsheets to track and report data.

· Assisted with answering phones, filing paperwork, entering data to support operations department.

· Draft tumor board dictations and submit final draft.

· Format monthly Newsletter and Columns

· Quarterly CBISA report

· Quarter and monthly reports.

Screened calls and collected messages from surgeons for unit personnel to promote team efficiency.

· Staff call schedule

· Booked cases with schedulers

· Executed clerical tasks and assisted with unit duties to keep departments running smoothly.

· Managed unit call reception and routed calls to correct department.

· Answered phone calls to provide assistance, information and medical personnel access.

· Retrieved physicians' paperwork, including lab test requests.

· Communicated with Charge Nurse to facilitate efficient operation of the OR.

· Drafted and distributed memos and emails for entire unit.

Prepare and process legal documents and papers, such as summonses, subpoenas, complaints, appeals, motions, and pretrial agreements.

· Mail, fax, or arrange for delivery of legal correspondence to clients, witnesses, and court.

· Coordinated and scheduled meetings and telephone conferences.

· Receive and place telephone calls.

· Schedule and make appointments.

· Scheduled and confirmed appointments.

· Checked patients in and out, verified insurance and collected co-pays to keep business administrative and financial records current.

· Prepared new patient files and updated existing records with new personal, insurance and medical information.

· Educated patients about post-operative and at-home care for optimal outcomes.

· Handled telephone and in-person requests for assistance from new and established dental practice patients.