Summary
Overview
Work History
Education
Skills
Affiliations
Volunteer Experience
Timeline
Generic

Sybil Norberg

Winter Springs,FL

Summary

Highly motivated professional demonstrates ability to develop and implement successful plans of action to address individual needs. Possesses strong problem-solving skills to reduce barriers. Adept at establishing strong rapport with individuals and families from diverse backgrounds.

Overview

16
16
years of professional experience

Work History

Housing Stability Case Manager (Project Imagine, RRH-DV Bonus)

Seminole County Victims’ Rights Coalition, Inc.
01.2023 - Current
  • Created the coordinated entry assessment tool for the HUD RRH DV-Bonus project grant for Central Florida
  • Collaborates with HSN and partner Victim Service Providers on implementing the assessment tool
  • Led community-wide training on effectively using the tool for assessing survivors of domestic violence
  • Creating a Lived Experience Advisory and Advocacy Council for Project Imagine
  • Manages a caseload of 20 families
  • Monitors clients in their homes and maintains contact with landlords, encouraging client self-advocacy
  • Utilizes a survivor-centered, empowerment-based approach to case management, focusing on client strengths
  • Creates survivor-led case plans and goals for financial self-sufficiency and successful outcomes
  • Maintains good working relationships with coworkers, community agencies, landlords, and other service agencies
  • Maintains confidential record keeping internally and within Osnium, following HUD requirements
  • Provides support and resources to individuals with mental illness and substance abuse
  • Monitoring and evaluating client outcomes.

Case Management Intern

Seminole County Victims’ Rights Coalition, Inc.
08.2022 - 12.2022
  • Consistently utilized empowerment-based, trauma-informed advocacy and case management
  • Completed risk assessments, safety planning, and emergency shelter/outreach intakes for survivors and children
  • Identified and linked survivors and their children with community resources
  • Answered hotline calls, providing conflict resolution, emotional support, referrals, and resources.

Case Manager

Rescue Outreach Mission of Central Florida
03.2022 - 07.2022
  • Determined barriers to housing and provided resources and referrals that assist in removing those barriers
  • Created individualized case plans in collaboration with clients while following a trauma-informed approach
  • Assisted in developing policies and guidelines for the newly formed case management team
  • Maintained confidential client records and case notes internally and externally through HMIS
  • Utilized motivational interviewing, person-centered planning, and a recovery-oriented framework.

Case Management Intern

Rescue Outreach Mission of Central Florida
01.2022 - 03.2022
  • Regularly met and engaged with residents experiencing homelessness and completed needs assessments
  • Utilized a Housing First approach while collaborating with residents on individual goal-setting and task completion
  • Learned how to recognize barriers to permanent housing and how to assist residents in overcoming those barriers
  • Completed case notes and maintained the confidentiality of records and conversations.

Owner/Personal Trainer

Custom Bodies LLC
08.2007 - 03.2020
  • Provided specialized training in corrective movement patterns, functional fitness, and special populations
  • Developed and implemented policies for agency function and policies related to ADA compliance
  • Developed business model and implemented fluid strategic vision and goals
  • Managed operating, advertising, payroll, and capital improvement budgets
  • Maximized profits through current/projected revenue analysis, independent contracts, and tax and liability metrics.

Education

Master of Social Work (Advanced Standing-Clinical) -

Florida State University
12.2024

Bachelor of Social Work -

Eastern Kentucky University
12.2022

Associate of Arts -

South Puget Sound Community College
03.2019

Skills

  • Conflict Resolution
  • Organized
  • Collaboration/Teamwork
  • Critical Thinking
  • Time Management
  • Process Improvement
  • Advocacy
  • Program Development
  • Policy Implementation
  • Program/Policy Evaluation
  • Agency Collaboration
  • Client Needs Assessment

Affiliations

National Association of Social Workers 2022-present

Volunteer Experience

  • Pear Blossom Place Family Shelter, 2018-2020, Monitored front desk/entrance, assisted with resident concerns, built rapport with residents
  • Key Spouse for 627th Air Base Group, 2014-2015, Acted as an advocate for military spouses and their families; assisted in encouraging resilience and unit cohesion

Timeline

Housing Stability Case Manager (Project Imagine, RRH-DV Bonus)

Seminole County Victims’ Rights Coalition, Inc.
01.2023 - Current

Case Management Intern

Seminole County Victims’ Rights Coalition, Inc.
08.2022 - 12.2022

Case Manager

Rescue Outreach Mission of Central Florida
03.2022 - 07.2022

Case Management Intern

Rescue Outreach Mission of Central Florida
01.2022 - 03.2022

Owner/Personal Trainer

Custom Bodies LLC
08.2007 - 03.2020

Master of Social Work (Advanced Standing-Clinical) -

Florida State University

Bachelor of Social Work -

Eastern Kentucky University

Associate of Arts -

South Puget Sound Community College

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Sybil Norberg