Daquoya Bullard
Opa-locka,FL
Summary
Dynamic and reliable security professional with extensive experience at Arrowhead Security Company. Proven expertise in incident reporting and crime prevention, complemented by strong customer service skills. Adept at maintaining order and conducting vigilant surveillance, ensuring safety and compliance while fostering a welcoming environment for all visitors.
Offering reliable and observant nature, eager to learn and develop within security-focused environment. Bringing understanding of safety procedures and ability to quickly adapt to new protocols.
Overview
2
2
years of professional experience
Work History
Unarmed Security Officer
Arrowhead Security Company
N/A
02.2024 - Current
- Managed premises operations to ensure compliance with safety standards and security protocols.
- Resolved incidents promptly, providing assistance and support to affected individuals.
- Conducted regular patrols to identify and address potential security threats.
- Collaborated with law enforcement to facilitate thorough investigations and effectively manage emergency situations.
- Conducted regular patrols to identify and neutralize potential threats.
- Managed premises operations to ensure compliance with safety and security standards for property and personnel.
- Implemented access control measures to ensure verification of individual identification for restricted area entry.
- Provided outstanding customer service by assisting visitors and resolving inquiries with professionalism.
- Facilitated guest navigation throughout building while addressing accessibility inquiries.
- Oversaw surveillance of multiple facility areas from a central location utilizing various CCTV feeds.
- Managed alarm system monitoring to detect unauthorized access to secured locations.
- Implemented proactive visibility strategies and conducted vigilant surveillance monitoring to deter theft and vandalism.
- Monitored access control systems, including key cards, alarms, and door locks.
- Conducted security checks for staff entering or leaving premises.
- Maintained logs of security incidents and prepared reports for management.
- Monitored entrances and exits to promote safety of individuals and property.
- Enforced rules and regulations while assisting guests and employees.
- Operated two-way radios for communication with headquarters.
- Greeted visitors upon arrival and provided directions.
- Assisted customers with inquiries about products and services.
- Inspected equipment such as fire extinguishers and alarm systems for proper functioning.
- Verified employee identification cards before granting access to restricted areas.
- Performed regular patrols of parking lots to identify potential threats.
- Investigated suspicious activities according to company guidelines.
- Responded promptly to emergency situations using appropriate resolution strategies.
Customer Service Representative
Popeyes
Miami Gardens, FL
03.2024 - 01.2026
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Paid attention to detail while completing assignments.
- Learned and adapted quickly to new technology and software applications.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Sought ways to improve processes and services provided.
- Managed timely and effective replacement of damaged or missing products.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
- Identified and resolved discrepancies and errors in customer accounts.
Education
High School Diploma -
North Gardens High School
Miami Gardens, FL10.2025
Skills
- Report writing
- Incident reporting
- Property patrol
- Crime prevention
- Maintaining order
- Accident investigations
- Traffic control
- Security equipment operation
- Situational awareness
- Patrol techniques
- Emergency response coordination
- Perimeter security
- Facility security
- Self-defense tactics
- Perimeter patrol
- Building security
- Crowd control
- Access control management
- Vigilant surveillance
- Parking enforcement
- Employee assistance
- Entrance control
- Alarm system monitoring
- Building patrol
- Team player
- Adaptable and flexible
- Keen observer
- Honest and dependable
- Reliable and responsible
- Reliability
- Customer service
- Data entry
- Attentive and observant
- Detailed activity logs
- Cooperative attitude
- Punctuality
- Ground patrol
- Patrolling
- De-escalation techniques
- Visitor screening
Timeline
Customer Service Representative
Popeyes
03.2024 - 01.2026
Unarmed Security Officer
Arrowhead Security Company
02.2024 - Current
High School Diploma -
North Gardens High School