Dara Fosdal
Staten Island
Summary
Dedicated professional specializing in customer service and administrative support. Expertise in building strong client relationships and streamlining operations. Achieved high levels of customer satisfaction through effective communication and problem-solving skills.
Overview
11
11
years of professional experience
Work History
Customer Success Team
CloudGain
Staten Island
01.2025 - Current
- Conducted welcome calls to onboard newly enrolled customers and set expectations.
- Maintained monthly follow-up communications to gauge customer satisfaction and address concerns.
- Assisted customers with account support, addressing inquiries and managing relationships.
- Built strong customer relationships through effective communication and timely support.
Administrative Assistant
DaddyO's BBQ & Sports Bar
Staten Island
09.2020 - 01.2025
- Oversaw daily office and administrative operations, streamlining processes for improved efficiency.
- Organized payroll processes and maintained accurate employee records.
- Coordinated vendor communications on order scheduling and account management to ensure timely service delivery.
- Managed organizational and clerical tasks to support seamless business functions.
Customer Service Representative
Universities.com
Hazlet
04.2019 - 09.2020
- Facilitated connections between prospective students and universities or programs, enhancing their educational opportunities.
- Engaged with customers to clarify educational objectives and interests, ensuring tailored guidance.
- Maintained accurate records of customer information and follow-up activities.
- Delivered exceptional customer service in a dynamic environment, fostering positive customer experiences.
Logistics Coordinator
GenEx Logistics
Staten Island
06.2015 - 04.2019
- Managed rail service and trucking routes across United States, enhancing transport efficiency through strategic route planning.
- Coordinated import and export of shipping containers between United States and international locations, ensuring compliance with regulations.
- Communicated with transportation providers, vendors, and clients to ensure timely deliveries.
- Maintained accurate shipping documentation while streamlining logistics operations for timely deliveries.
Education
High School Diploma -
Tottenville
Staten Island, NY06-1988
Skills
- Customer Engagement
- Customer Onboarding
- Client Relationship Management
- Account Management
- Customer Service
- Vendor Communication
- Administrative Support
- Data Entry
- Microsoft Office / Computer Skills
- Organization & Multitasking
- Problem Solving
- Communication Skills
Timeline
Customer Success Team
CloudGain
01.2025 - Current
Administrative Assistant
DaddyO's BBQ & Sports Bar
09.2020 - 01.2025
Customer Service Representative
Universities.com
04.2019 - 09.2020
Logistics Coordinator
GenEx Logistics
06.2015 - 04.2019
High School Diploma -
Tottenville