Dara Hameed
Huntingdon Valley,PA
Summary
In my role as a Refugee Resettlement Case Manager, I provide invaluable guidance and support to refugees as they navigate the intricate process of adapting to a new country. Through resource coordination, counseling, and advocacy, I facilitate their integration, helping them access vital services and fostering a sense of belonging in their new community.
Overview
10
10
years of professional experience
Work History
Refugee Resettlement Case Manager
Bethany Christian Services
02.2022 - Current
- Provide culturally sensitive case management services to refugee clients during defined timeframe from their arrival to United States.
- Maintain up-to-date information in client files as required by partner organizations and Department of State;
- Ensure delivery of services as described in partner organizations' handbook and contractual agreement;
- Complete paperwork within appropriate time frames based on contract guidelines;
- Attend weekly meetings with supervisor to consult on cases, and to review case plan and direction;
- Collaborate effectively with appropriate internal staff within Bethany programs to coordinate services for clients enrolled in their programs as well.
- Keep abreast of community resources and refer clients for support, as needed;
- Support volunteers from local community groups by providing information and training, as needed;
PPR/ VOCA Case Manager
Nationalities Service Center
02.2020 - 02.2022
- Determine and document program eligibility screenings.
- Assess needs and develop mutually agreed goals effectively.
- Identify local resources and potential partners to meet gaps in service delivery.
- Support efforts of client advisory group through implementation of quarterly meetings
- Coordinate community events for survivors in partnership with student groups or volunteers
- Coordinate and advocate for services across education, legal, medical, and employment sectors
Case Manager
AGING GRACE SUPPORTS COORDINATION
10.2018 - 02.2020
- Travel to meet with individuals and their families on face to face level
- Coordinate and facilitate Individual Support Plan on eLTSS and HHA exchange.
- Following up to ensure delivery and satisfaction of services.
- On-going monitoring of health and welfare of individual
- Customer Service
Case Manager
Amcord Care Inc
11.2017 - 04.2018
- Travel to meet with individuals and their families on a face to face level
- Coordinate and facilitate the Individual Support Plan based on coordinators assessment
- Following up to ensure delivery and satisfaction of services
- On-going monitoring of the health and welfare of the individual
- Customer Service
Customer Service Representative
Walmart
05.2017 - 10.2017
- Responsible for dealing with complaints and compliments from customers
- Accepting exchange and returns of merchandise, making refund of money to customers, and ensuring that balance of cash is maintained
- Ensure total satisfaction of customers during their shopping experience.
Instructor
College of Law & Political Sciences
09.2013 - 03.2016
- Taught 80 undergraduate students about politics.
- Supervised graduation research projects for graduate students
- Worked on designing workshop project with local government and USA Consulate
- Responsible for academic seminars in political and governmental issues.
Education
Master of Arts - Regional Studies
Voronezh State University
07.2012
Bachelor of Arts - Political Science
Salahaddin University
07.2003
Skills
- MICROSOFT OFFICE (9 years)
- MS OFFICE (Less than 1 year)
- Case Management
- Problem solving
- Risk Management
Additional Information
- Willing to relocate: Anywhere, Authorized to work in the US for any employer
Timeline
Refugee Resettlement Case Manager
Bethany Christian Services
02.2022 - Current
PPR/ VOCA Case Manager
Nationalities Service Center
02.2020 - 02.2022
Case Manager
AGING GRACE SUPPORTS COORDINATION
10.2018 - 02.2020
Case Manager
Amcord Care Inc
11.2017 - 04.2018
Customer Service Representative
Walmart
05.2017 - 10.2017
Instructor
College of Law & Political Sciences
09.2013 - 03.2016
Master of Arts - Regional Studies
Voronezh State University
Bachelor of Arts - Political Science
Salahaddin University
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