Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic
Cynthia Otero

Cynthia Otero

Bethlehem,PA

Summary

Experienced case manager with a strong background in crisis intervention and regulatory compliance at Bethany Christian Services. Demonstrated success in facilitating safe reunifications and conducting comprehensive assessments. Bilingual in Spanish, with expertise in conflict resolution and participant engagement, leading to positive outcomes for unaccompanied minors and families.

Overview

35
35
years of professional experience
1
1
Certification

Work History

Case Manager

Bethany Christian Services
Reading, PA
10.2021 - Current
  • Delivered case management services to unaccompanied minors to support their needs.
  • Facilitated safe and timely reunification of minors with designated sponsors.
  • Completed thorough background checks and assessments to ensure safety and compliance.

Mental Health Professional

Horizon House Inc
Allentown, PA
07.2017 - 11.2021
  • Accepted assigned participants during admission and completed necessary documentation.
  • Oriented participants on facility routines to enhance understanding of operations.
  • Dispensed prescribed medication according to established protocols.

Case Manager

Kidspeaceinstitute
Bethlehem, PA
01.2018 - 10.2021
  • Assessed youth upon program entry to determine service needs.
  • Conducted background checks and obtained essential documents for safe reunifications.
  • Engaged in professional development training to enhance skills and knowledge.

Paraprofessional

Delta-T Group
Allentown, PA
11.2016 - 06.2017
  • Collaborated with teachers to enhance educational and social development for students.
  • Provided instructional support in media centers, aiding teachers in various responsibilities.
  • Organized teaching manuals and resources to facilitate effective lesson planning.
  • Supplemented regular curriculum with enrichment activities to foster student engagement.
  • Oversaw guided practices and followed up on drills to assess skill application.
  • Conducted one-on-one sessions with special needs students to provide tailored support.

Milieu Counselor

JBFCS
New York, NY
11.2011 - 10.2016
  • Executed daily paperwork and safety checks to maintain accurate resident records.
  • Facilitated crisis groups to promote effective communication and support.
  • Assessed potential crisis situations and implemented de-escalation strategies.
  • Provided necessary interventions to address individual resident needs.

D'Ozoria Parillada

Self-Employed/ Owner
Nagua, Dominican Republic
01.2008 - 10.2011
  • Maintained office calendar and staff schedules to enhance operational efficiency.
  • Oversaw restaurant operations to ensure high productivity and service standards.
  • Managed inventory of supplies to support seamless daily activities.

Front Desk Agent

Wellington Hotel
New York, NY
04.1990 - 10.2007
  • Facilitated guest registration and addressed requests and reservations efficiently.
  • Coordinated group arrivals to ensure seamless check-in experiences.
  • Assisted guests during checkout processes and managed future reservation requests.

Education

Bachelor of Science - Psychology

Mercy College
Dobbs Ferry, NY
05-2013

Skills

  • Case management and crisis intervention
  • Regulatory compliance
  • Assessment techniques
  • Bilingual-Spanish
  • Conflict resolution

Certification

  • Certification in CPR/First Aid

Languages

Spanish
Professional

Timeline

Case Manager

Bethany Christian Services
10.2021 - Current

Case Manager

Kidspeaceinstitute
01.2018 - 10.2021

Mental Health Professional

Horizon House Inc
07.2017 - 11.2021

Paraprofessional

Delta-T Group
11.2016 - 06.2017

Milieu Counselor

JBFCS
11.2011 - 10.2016

D'Ozoria Parillada

Self-Employed/ Owner
01.2008 - 10.2011

Front Desk Agent

Wellington Hotel
04.1990 - 10.2007

Bachelor of Science - Psychology

Mercy College

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Cynthia Otero