Megan Martucci
Bethlehem,PA
Summary
Diligent operations professional with hands-on experience in coordinating and optimizing workflows. Strong focus on team collaboration and ensuring smooth operations. Skilled in logistics, project management, and problem-solving. Reliable and adaptable, ready to meet changing demands and deliver consistent results.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Orthodontic Operations Coordinator
Spark Orthodontics
08.2025 - Current
- Enhanced training effectiveness by developing materials for diverse learning needs.
- Mentored new orthodontic treatment coordinators, ensuring their role success.
- Trained operations managers to effectively support treatment coordinators' efforts.
- Facilitated team meetings to address challenges and celebrate successes.
- Shared insights from office visits with upper management to drive improvements.
- Liaised between revenue cycle management and treatment coordinators, reducing billing errors.
Records and Contract Coordinator
Spark Orthodontics
08.2022 - 08.2025
- Achieved timely authorization approvals, enhancing patient satisfaction and compliance.
- Implemented tracking system for requests, improving visibility and response times.
- Collaborated with providers to gather essential information for authorization requests.
- Created educational materials on prior authorization to improve stakeholder understanding.
Treatment Coordinator
Spark Orthodontics
05.2020 - 08.2022
- Improved patient comprehension by effectively communicating with orthodontists.
- Educated patients on procedures, addressing concerns to enhance understanding.
- Presented treatment plans to families, emphasizing benefits and expectations clearly.
- Facilitated financial discussions with patients, providing customized payment options.
Orthodontic Assistant
Spark Orthodontics
12.2019 - 05.2020
- Ensured efficiency in orthodontic procedures by providing chairside support.
- Captured x-rays, photographs, and impressions to assist in patient diagnostics.
- Enhanced patient compliance with oral hygiene education, reducing follow-up visits.
Education
Certificate - Dental Assisting
Lehigh Valley School of Dental Assisting
Whitehall, PA11.2019
Skills
- Teamwork and collaboration
- Customer service
- Staff management
- Documentation and reporting
- Problem-solving
- Critical thinking
- Multitasking
- Time management
- Staff training and development
Certification
- Radiation Health and Safety - Dental Assisting National Board
- Dental Assisting - Lehigh Valley School of Dental Assisting
Timeline
Orthodontic Operations Coordinator
Spark Orthodontics
08.2025 - Current
Records and Contract Coordinator
Spark Orthodontics
08.2022 - 08.2025
Treatment Coordinator
Spark Orthodontics
05.2020 - 08.2022
Orthodontic Assistant
Spark Orthodontics
12.2019 - 05.2020
Certificate - Dental Assisting
Lehigh Valley School of Dental Assisting