Dara Hollingshead
Deer Park
Summary
A recent graduate with foundational knowledge in Cyber Security and Information Technology with hands-on experience gained through academic projects and internships. Demonstrates strong teamwork, problem-solving, and time-management skills. Prepared to start career and make meaningful contributions with commitment and drive. Also equipped with strong problem-solving skill, excellent communication skills a willingness to learn, and ask questions if needed. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
16
16
years of professional experience
Work History
PISCES Security Operations Center (SOC) Analyst (Coursework/Project Role)
CI Security
01.2022 - 04.2022
- Provided Tier 1 cybersecurity monitoring for local government networks in Washington State as part of advanced cyber defense training.
- Conducted real-time threat detection by analyzing network traffic and security alerts using time-domain and signature-based analytics.
- Executed incident response procedures, including creating, prioritizing, and managing security incident tickets within the Mantis ticket system.
- Gained practical experience with security best practices and the critical importance of maintaining a Non-Disclosure Agreement (NDA) environment.
Customer Service Representative
West Business Services
Spokane, WA
11.2005 - 06.2006
- Resolved daily customer inquiries regarding complex phone service issues, resulting in high customer satisfaction.
- Managed and safeguarded sensitive customer and account information, demonstrating strong adherence to confidentiality and security protocols.
- Collaborated with internal teams to efficiently clarify and resolve escalated service problems.
Education
AASIT - Cyber Security Emphasis
Spokane Falls Community College
Spokane, WA12-2022
BAS - Cyber Security Emphasis
Spokane Falls Community College
Spokane, WA01-2026
Skills
- Software & Databases: Proficient in the Microsoft Office Suite (Word, Excel, Access) and experienced with SQL Server for data management
- Web & Programming: Developed foundational skills in front-end development (HTML/CSS/JavaScript), Python scripting, and managing Linux operating systems
- IT Infrastructure: Knowledgeable in basic networking, network security, and core concepts of network configuration and Active Directory Domain Services (ADDS)
- Communication: Maintain professional phone and web etiquette in all communication channels
- Data Security & Organization: Familiar with various filing methodologies and committed to adhering to strict procedures for the secure handling and disposal of sensitive and confidential documents
Timeline
PISCES Security Operations Center (SOC) Analyst (Coursework/Project Role)
CI Security
01.2022 - 04.2022
Customer Service Representative
West Business Services
11.2005 - 06.2006
AASIT - Cyber Security Emphasis
Spokane Falls Community College
BAS - Cyber Security Emphasis
Spokane Falls Community College