Dara Metro
Hollywood
Summary
Knowledgeable account manager and advisor with robust background in client relations and strategic advisory roles. Proven track record of enhancing client satisfaction and fostering long-term relationships through effective communication and problem-solving. Demonstrated ability to utilize advanced negotiation and analytical skills to drive client success and business growth.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Senior Client Advisor
MASA Medical Transport Solutions
Fort Lauderdale, FL
02.2023 - Current
- Oversaw Digital team efforts to elevate client sales delivery and increase efficiency in call flow operations.
- Led initiatives to integrate new technologies, enhancing member communication and support systems.
- Fostered enduring client relationships through proactive communication and tailored service
- Consistent top performer for sales units
- Highlight experience in driving revenue through outbound/inbound calls, meeting targets, and building rapport
- Key responsibilities include overcoming objections, processing orders, and using CRM systems to manage client data. Emphasized achievements in closing sales, customer service, and product knowledge
- Demonstrated strong negotiation skills to overcome objections, increasing one-call closing rates
Associate Recruiter
TogetherHealth/Benefytt Technologies
Sunrise, FL
08.2020 - 01.2023
- Created and maintained positive relationships with hiring managers and HR business partners.
- Reviewed employment applications and job orders to match applicants with job requirements.
- Scheduled or conducted new employee orientations.
- Interviewed job applicants to obtain information on work history, education or job skills.
- Facilitated job application processes for qualified candidates.
- Sourced, qualified and conducted screening interviews with job candidates.
- Explained job duties, compensation and benefits to potential candidates.
- Searched for qualified job candidates using computer databases, media advertisements or employee referrals.
- Managed candidate activity within Applicant Tracking System (ATS).
Director of Marketing & Community Relations
NutriMost South Florid
Plantation, FL
12.2014 - 08.2020
- Cultivated business partnerships to build lasting relationships with internal and external parties.
- Expanded new businesses by developing powerful sales, advertising and marketing campaigns.
- Coordinated marketing events for showcasing product and service offerings.
- Updated web pages and social media profiles with engaging and current content.
Agent Support Specialist
WHOA.com
Hollywood, FL
01.2014 - 11.2014
- Managed sales pipeline by actively following up with prospects and hot leads.
- Called or emailed lapsed clients to inquire about continuing needs.
- Sale's Operations And Support
- Assisted in agent recruiting
- Coordinated company events to promote products and services
- Data process
- Superior client/vendor support
- Processed new customer account profiles
Senior Dispatch Coordinator/Account Manager
Direct Connect Auto Transport
Fort Lauderdale, FL
12.2010 - 01.2014
- Dispatched automobiles nationwide
- Maintained client base
- Developed productive relationships with business representatives and clients
- Reached out to accounts to measure customer satisfaction and increase revenue.
- Tracked all client and vendor reviews
- Facilitated dispatch logistics on many platforms
Education
Some College (No Degree) -
Broward Community College
Davie, FLHigh School Diploma -
North Miami Beach High School
North Miami Beach, FL06-1987
Skills
- Verbal and Written Communication
- Self-Motivated Work Ethic
- Recruiting and Sourcing
- Client Relationship Management
- Candidate Screening
- Employee Hiring
- Candidate Searching
- In-Person and Telephone Interviewing
- Applicant Qualification
- Account management
- Customer engagement
- Client interaction
- Product promotion
- Prospect qualificatio)
- Florida Licensed Health Insurance Agent (240)
Certification
Realtor Associate/United Realty Group #3336000
Cycle Instructor at LA Fitness
Licensed Florida Health Insurance Agent (240)
Timeline
Senior Client Advisor
MASA Medical Transport Solutions
02.2023 - Current
Associate Recruiter
TogetherHealth/Benefytt Technologies
08.2020 - 01.2023
Director of Marketing & Community Relations
NutriMost South Florid
12.2014 - 08.2020
Agent Support Specialist
WHOA.com
01.2014 - 11.2014
Senior Dispatch Coordinator/Account Manager
Direct Connect Auto Transport
12.2010 - 01.2014
High School Diploma -
North Miami Beach High School
Some College (No Degree) -
Broward Community College