Darby Cronin
Kansas City,MO
Summary
Dedicated Senior Product Support Specialist offering 3+ years of reliable assistance with problematic end-user technical and data requests. Resourceful approach to scanning up-to-date specifications, ascertaining necessary software versioning and scalability to address service queries. Insightful expert at analytics, ticketing and task management while directly overseeing critical product support and customer communication. Expert QA resource with dedication to streamlining processes to meet crucial thresholds to improve product usefulness.
Overview
3
3
years of professional experience
Work History
Senior Product Support Analyst
Optum
Minneapolis, MN
07.2022 - Current
- Participated in weekly meetings with senior management personnel to discuss strategies for improving service levels.
- Monitored application performance and identified potential areas of improvement.
- Responded promptly to customer inquiries regarding product issues or concerns via multiple channels.
- Investigated complex problems by consulting internal databases and research materials to provide resolution advice for customers.
- Identified product defects and reported them to the development team for resolution.
- Implemented changes based on market research data collected from customers.
Board of Directors Member
Legends for Life
Merriam, KS
07.2021 - Current
- Remove financial barriers in youth soccer to allow inclusive competition for athletes from all backgrounds
- Conducted research on industry trends, competitive analysis, customer feedback. to inform decision-making processes.
- Participated in committees related to specific functions such as finance or audit.
- Attended board meetings, participated in discussions, and voted on important matters.
Youth Soccer Coach
Sporting Blue Valley
Overland Park, KS
03.2021 - Current
- Developed and implemented weekly practice plans to improve players' technical, tactical, physical and mental abilities.
- Facilitated communication between club officials, referees, coaches, parents and athletes.
- Collaborated with school administrators to promote youth soccer programs within local communities.
- Mentored athletes on sportsmanship and teamwork skills in order to build a positive team dynamic.
- Evaluated players' performance during practice sessions and games.
Education
Bachelor of Science - Business Administration
Park University
Kansas City, MO01-2021
Skills
- Customer Service
- SLA Management
- Schedule Coordination
- Collaborative Team Player
- Constructive Feedback
- Communication Management
Accomplishments
- Scholar Athlete Western Athletic Confrence Award
Timeline
Senior Product Support Analyst
Optum
07.2022 - Current
Board of Directors Member
Legends for Life
07.2021 - Current
Youth Soccer Coach
Sporting Blue Valley
03.2021 - Current
Bachelor of Science - Business Administration
Park University