Summary
Overview
Work History
Skills
Awards Recognition
Timeline
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Darby Davis

Land O Lakes

Summary

Dynamic sales professional with a proven track record at Verizon Wireless, leveraging Salesforce and customer analytics to drive a 10% increase in digital sales. Adept at building strong client relationships and executing effective sales strategies, consistently surpassing quotas and enhancing customer satisfaction through tailored solutions.

Overview

29
29
years of professional experience

Work History

Business Digital Sales Associate

Verizon Wireless
Tampa
06.2020 - 09.2024
  • Managed 25+ daily digital sales chats, assisting customers from inquiry to sale.
  • Utilized Salesforce for lead tracking and business account management.
  • Boosted digital sales by 10% through upselling and cross-selling strategies.
  • Provided solutions using consultative approach and real-time data tools.
  • Demonstrated product features and benefits to enhance customer understanding.

Business Telephone Sales Associate

Verizon Wireless
04.2018 - 06.2022
  • Executed inbound/outbound calls for small and medium business customers.
  • Built Major Account Agreements to expand service adoption.
  • Surpassed monthly quotas by 15% using tailored plan recommendations.

Consumer Telephone Sales Associate

Verizon Wireless
10.2009 - 03.2019
  • 8-time Winner’s Circle award recipient for top sales and customer service.
  • Processed 20+ daily orders and assisted customers with product options.
  • Minimized churn by maintaining client relationships and upgrades.

Retail Sales Associate

Verizon Wireless
12.2004 - 10.2009
  • Assisted 50+ walk-in customers per day in sales and service engagement.
  • Consistently exceeded quota targets for activations and upselling.
  • Improved satisfaction scores by 15% through informed product demonstrations.

Coord-Business Support

Verizon Wireless
10.2003 - 12.2004
  • Managed 60+ enterprise accounts, analyzing rate plans and facilitating upgrades.
  • Acted as liaison between account executives and clients for issue resolution.

Loyalty Associate

Verizon Wireless
01.2002 - 09.2002
  • Upsold rate plans and new equipment to high-value (Gold) customers.
  • Delivered retention-driven service resulting in increased renewals.

California Saves / Florida Retention Associate

Verizon Wireless
08.1999 - 12.2001
  • Guided customers through cost-saving upgrades and contract extensions.
  • Prepared detailed plan comparisons to promote long-term retention.

Loader, M1 A1 Abrams Tank

United States Army
08.1995 - 08.1998
  • Loaded ammunition and maintained equipment in high-pressure tactical environments.
  • Supported maintenance operations and coordinated within a tank crew during field exercises.
  • Developed operational discipline, physical stamina, and strong situational awareness.

Skills

  • Salesforce
  • Customer analytics
  • Product demonstration
  • Business account management
  • Customer relationship management
  • Sales strategy development
  • Market analysis
  • Order Management Systems (OMS)
  • Microsoft Office
  • Chat-Based Sales Tools

Awards Recognition

  • 8-Time Winner’s Circle Award – Verizon Wireless
  • Outstanding Performance in Customer Experience – Verizon Wireless

Timeline

Business Digital Sales Associate

Verizon Wireless
06.2020 - 09.2024

Business Telephone Sales Associate

Verizon Wireless
04.2018 - 06.2022

Consumer Telephone Sales Associate

Verizon Wireless
10.2009 - 03.2019

Retail Sales Associate

Verizon Wireless
12.2004 - 10.2009

Coord-Business Support

Verizon Wireless
10.2003 - 12.2004

Loyalty Associate

Verizon Wireless
01.2002 - 09.2002

California Saves / Florida Retention Associate

Verizon Wireless
08.1999 - 12.2001

Loader, M1 A1 Abrams Tank

United States Army
08.1995 - 08.1998

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Darby Davis