Darby DeWitt
Pittsburgh,PA
Summary
Analytical and solution-focused professional enabling the adoption of cloud platforms and technologies like Salesforce to enhance processes, manage change, and analyze key information. Communicates effectively with all levels of an organization - acting as both a partner and liaison between the business and technical team(s). Facilitates stakeholder meetings, diagrams current/future processes, captures/analyzes requirements, writes/prioritizes user stories, provides and authors solutions, implements new capabilities, tests system functionality and demonstrates/trains product capabilities across multiple stakeholders. Self-starter and coalition builder who strives to make positive change. Able to work in a demanding atmosphere where multi-tasking is required in an ever-changing client environment. Primary strengths lie in team organization, systems development, data visualization work, analysis of requirements, agile development, and process design and enablement. Experience in both commercial and government sectors.
Overview
8
8
years of professional experience
Work History
Application Portfolio Rationalization Analyst
United States Department of Agriculture (USDA) Food Safety & Inspection Services (FSIS)
01.2023 - 02.2024
- Project team conducted surveys, interviewed stakeholders and facilitated workshops to elicit EA models/artifacts and to document strategic intent, requirements and EA information
- Loaded EA information in the client’s EA Orbus iServer repository
- Analyzed system portfolio and generated assessment questionnaire to evaluate business fit, technical fit, and end user satisfaction
- Established application priority and disposition criteria to evaluate survey results; quantitatively using an InfoTech scoring model and qualitatively via comments/quotes
- Consolidated scoring and results with team and solely automated all results in Power Bi
- Reported/briefed results to OCIO leadership and business stakeholders for further action towards application portfolio rationalization
- Contributed to roadmap generation to modernize FSIS’s application portfolio and mature FSIS’s application portfolio management capability
- Collaboratively redesigned FSIS Technical Reference Model (TRM) with OCIO team
- Streamlined process which included data and structure analysis, data cleanup, IT-Pedia normalization, and upgrade to SQL Server from Excel
- Independently automated in Power BI, developed project plan, user stories and established agile ceremonies.
Platform Architect & Business Systems Analyst
Maven Group LLC
08.2020 - 01.2023
- Defined and Institutionalized internal Maven Agile development framework
- Configured initial setup of the Maven Salesforce platform
- Established development Sprint cycles, release management, product backlog, wrote user stories, outlined user story pointing criteria, and documented the company’s development methodology and standards
- Responsible for internal Maven Salesforce product development.
Engagement Lead for Resiliency & Health Assessment
Chief Financial Protection Bureau (CFPB)
09.2022 - 01.2023
- Led CFPB T&I resiliency & health assessment engagement for OCIO to identify areas of operational strength and opportunities for greater stewardship, communication and engagement between the T&I offices and the business/mission partners
- Developed assessment materials and briefed OCIO leadership and directors
- Worked with acting CIO to generated 30+ interview questions specific to individual stakeholder groups
- Conducted 37 individual stakeholder interviews over an 8-week span
- (17 - Cyber Team, 15 - Other T&I Teams, 4 - Mission side) Collected and reviewed artifacts and available process documentation
- Analyzed and interpreted interview results to develop a comprehensive 30, 60, 90+day time-phased plan to mature CFPB’s cyber resiliency
- Incorporated, revised, and prioritized 140+ activities & milestones
- Presented findings, observations, recommendations and 30, 60, 90-day plan as final deliverables to CIO
- The plan included strategy and risk, change management, technology adoption, governance, cloud services, information security management, data visualization, process design, functional roles & responsibilities and customer experience.
Data Specialist
National Institute of Health (NIH)
11.2021 - 10.2022
- Identified, organized, and consolidated data from multiple data sources in order to produce a Key Performance Indicator (KPI) Executive Leadership Dashboard
- Data captured continues to provide organizational insights for future decision-making considerations
- Mocked-up the KPI Dashboard design and ultimately configured finalized deliverable in Power BI
- Assembled enterprise-wide survey to measure the NIH’s contributions to the OCIO mission
- Collected participant survey scores/feedback to present to leadership, prepared an Executive Overview presentation and a 23-page detailed analysis of the processes, outcomes, and considerations/recommendations
- Established structure and promoted engagement among multiple levels and functional offices within the organization by re-engineering the monthly Executive Summary Project Portfolio Review meetings
- Identified potential areas for remediation by conducting trend analysis across the portfolio summary of projects
- Assessed project risks, milestones, and outcomes
- Developed schedule, communication plan, supporting documentation, meeting notes, and formatting of materials
- Supported alignment of systems, projects, and processes to the overarching OCIO strategic objectives
- Prepared documentation for implementation of revised Federal Acquisitions Contract Officer Representative (COR) Engagement processes
- Mapped Visio processes and revised standard operating procedural documentation for: OCIO Contract Funding Process, OCIO Acquisitions Process, OCIO Obligations Process
- Automated OCIO monthly financial reporting in Power Bi.
Security Specialist
United States Department of Housing and Urban Development (HUD)
08.2020 - 11.2021
- Successfully granted 3 Year FedRAMP ATO for Salesforce Enterprise Architecture (SEA) General Support Services (GSS) ATO – FISMA Moderate PaaS/SaaS
- Established a sound platform for a Salesforce environment at HUD
- Provided the necessary consulting, planning, and program management support
- Instantiated best practices, design and architecture standards, requirements gathering, DevOps practices, and deployment support services
- Performed Security Governance and Monitoring of Platform & Application Controls
- Identified GSS Inherited controls
- Created Audit of all controls listed in General Support Services (GSS) System Security Plan (SSP) (800+ controls)
- Defined Control Inheritance Matrices Outline Hybrid, GSS, and App-level controls
- Enhanced customer and vendor understanding of the Platform and Application ATO process
- Reviewed hybrid or HUD-specific controls and made updates/revisions according to the control implementation statements in CSAM (HUD’s System of Record)
- Issued Guidance to Application teams on Controls and Implementation Statement Verbiage
- Liaison with FedRAMP PMO and Review Salesforce 3PAO Security Assessment
- Provided timely results and information to accelerate Application Module ATOs and renewals
- Developed, revised, and loaded platform & application-level supporting artifacts & templates into CSAM
- Generated SSP and routed for signature
- Identified, tracked, remediated, and closed security POAMs
- Security team completed reassessment and recommended 3-year ATO renewal
- Gov Cloud Plus Migration – Still Ongoing
- Developed Migration plan
- Worked w/ Salesforce Architect and Salesforce Reps to schedule migration and prepare for the shift to the new security boundary
- Migrating from Azure’s FISMA Moderate to the FISMA High Amazon Web Services (AWS) Infrastructure
- System User Authentication
- Planned/Implemented Multi-factor Authentication (MFA) and Single Sign On (SSO) across Salesforce Platform
- Governance
- Established Enterprise documentation, standards, and methodologies for the following: Security, Release Management, User Licensing.
Salesforce Project Manager & Salesforce Business Systems Analyst
Allegis Group, Inc.
01.2018 - 08.2020
- Primary point of contact for business SMEs, development teams, Allegis leadership, and all system users (200+ internal users located in 7 Operating Companies (OpCos); each supporting the HR departments/functions of contracted organizations exceeding 250,000+ external community users around the globe for fortune 100 companies such as Target, Best Buy, Ford, etc.)
- Created instance from the bottom up including domain, console, sandboxes, roles, profiles, page layouts, fields, and dependencies for new APAC Salesforce Service Cloud Case Management Application
- Trained global superusers as future prod support for HR departments residing in Philippines, Australia, Japan, etc
- Acted as proxy HR Matters Product Owner
- Managed requirements
- Met with Business Product Owners (BPOs) to discuss pain points and to establish and map processes
- Learned, used, and trained team members in Signavio BPM tool
- Presented BPM diagrams to BPOs for validation and approval
- Collaborated with product owner, designers, architects, and other developers to understand desired application capabilities and testing scenarios, and work through permutations to find the best solution possible
- Trained multiple teams in VersionOne, User Story writing, and Agile
- Acted as backup Scrum Master
- Planned and conducted daily VersionOne stand-ups with technical team
- Managed, prioritized and groomed/pointed backlogs
- Responsible for creating all user stories, issues, and defects
- Performed QA and smoke testing
- Accepted user stories and demoed to the BPOs
- Generated iteration and release notes for all new functionality
- Dynamically updated salesforce metadata and/or workflows using process builders
- Developed and administered fields, views, validation rules and other Salesforce.com objects and functions
- Used Work Bench to create SQL queries for adding, removing, and updating Salesforce data
- Assisted with integration between Salesforce and PeopleSoft using MuleSoft
- Administered user access to the system for new users, changes, and terminations
- Top tier production support for HR Matters escalated error handling
- Managed Salesforce environment through the customization and clean-up of cases, list views, workflows, queues, knowledge articles and other master data
- Independently installed and configured DaDaDocs software (a document management tool) in Salesforce Load and Prod environments
- Created document templates and permission sets; configured them to link case data in Salesforce and to auto-populate/update document fields
- Generated PDF printable documents
- Created, designed, and maintained the HR Matters SharePoint intranet site
- Generated all Salesforce reports and dashboards
- Trained and delegated to team members
- Trained HR Matters users on reporting and dashboards
- Created all user job aids and training documentation.
Business Analyst & Salesforce Configuration Specialist
Phase One Consulting Group, Inc.
06.2016 - 07.2017
- For fast-paced multi-program agile custom Salesforce (Classic) development project for USDA APHIS import permits: Independently handled the analysis and configuration of over 2,500 Veterinary Services (VS) scenarios including Live Animals, Meat, Eggs and Dairy, Organisms and Vectors and 30 other types of Animal Products
- Separately, I was chosen to prototype and demo multiple scenarios for Plant Protection and Quarantine (PPQ)
- Configured complex business scenarios based on Subject Matter Expert (SME) requirements including a Turbo-tax like “Wizard” that leads an Applicant to understand conditions for importing any given plant or animal into the U.S
- This system required custom configuration of master data and business rules to enabled full functionality of developed and coded capabilities across multiple products, programs, and criteria
- Generated “Testing Scenarios” used by the team for analysis, SME approval, Quality Assurance, User Acceptance testing and preparation for mass-loading
- Organized project team files and folders in SharePoint
- Tested and identified bugs; resolved issues with Business Analysts and SMEs, tracked and revised scenarios as required
- Participated in team development technical solution sessions with lead developers; providing suggestions on issues encountered during testing and development
- Mentored new staff and created training materials and solutioning examples
- Estimated task time and effort to establish schedules and deadlines for Project Leads
- Reviewed and used Business Process Modeling (Flow Charts)
- Performed Business Analysis by facilitating meetings, collecting information and logically compiling data for configuration.
Education
Fairmont State University
Fairmont, WVWestwood College
Arlington, VAHigh School Diploma -
Keystone National High School
Bloomsburg, PA2007
Skills
- Agile Foundations Certified
- Salesforce Administration and Configuration
- Power BI Certified
- Advanced Excel and PowerPoint
- EA/Business Analysis & Requirements
- Business Process Modeling, Improvement, & Workflow
- FedRAMP, NIST, FIPS-199, SORN
- System Configuration
- Data Configuration
- Project Planning & Status
- Human Resource Expertise
- Agriculture Expertise
- Completed Presentation Classes
- Acquisitions Process (Familiar)
- Contract Funding Process (Familiar)
- Obligations Process (Familiar)
Tools & Platforms
- Salesforce Lightning
- Salesforce Classic
- Salesforce Reporting
- Salesforce Dashboards
- Tableau
- MuleSoft
- Work Bench
- ServiceNow
- DaDaDocs (Installation)
- VersionOne
- Agile Accelerator
- Signavio
- IT-Pedia
- AutoCAD
- PeopleSoft (Oasis/Oracle)
- ProVision
- Orbus iServer
- MS Power BI
- MS SQL Server
- MS SharePoint
- MS Visio
- MS Project
- MS Word
- MS Excel
- MS Outlook
- MS PowerPoint
- MS Project
- MS Access
- MS Publisher
- MS OneNote
- MS Teams
- MS Forms
- Adobe
- Canva
- Slack
- WebEx
- Miro – Retrospectives
- Cornerstone
- AWS
Character Profile
- Organized
- Detail Oriented
- Creative
- Dedicated
- Punctual
- Energetic
- Team Player
- Problem Solver
- Artistic
Timeline
Application Portfolio Rationalization Analyst
United States Department of Agriculture (USDA) Food Safety & Inspection Services (FSIS)
01.2023 - 02.2024
Engagement Lead for Resiliency & Health Assessment
Chief Financial Protection Bureau (CFPB)
09.2022 - 01.2023
Data Specialist
National Institute of Health (NIH)
11.2021 - 10.2022
Platform Architect & Business Systems Analyst
Maven Group LLC
08.2020 - 01.2023
Security Specialist
United States Department of Housing and Urban Development (HUD)
08.2020 - 11.2021
Salesforce Project Manager & Salesforce Business Systems Analyst
Allegis Group, Inc.
01.2018 - 08.2020
Business Analyst & Salesforce Configuration Specialist
Phase One Consulting Group, Inc.
06.2016 - 07.2017
Fairmont State University
Westwood College
High School Diploma -
Keystone National High School
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