Khadijah Martin
White Plains,MD
Summary
Dynamic and results-driven professional with extensive experience in managing complex projects, coordinating high-visibility initiatives, and fostering stakeholder engagement. Proven expertise in developing and implementing strategies that align with organizational objectives while ensuring compliance with Federal regulations. Skilled in team leadership, workflow optimization, and delivering exceptional customer service. Adept at organizing competing priorities to achieve timely and effective results.
Overview
9
9
years of professional experience
Work History
Public Affairs Specialist - GS 13 Step 3
United States Department of Agriculture - Food Safety and Inspection Service (FSIS)
08.2020 - Current
- Partner with the OPACE Digital and Executive Communications Staff (DECS) Director to develop and implement comprehensive strategic plans aimed at enhancing the Agency's digital presence, website functionality, and overall communication strategies. This includes identifying opportunities for innovation, aligning initiatives with organizational goals, and leveraging emerging technologies to deliver user-focused digital solutions. Play a key role in driving the Agency's mission by ensuring all digital communication efforts effectively engage stakeholders, improve accessibility, and adhere to Federal guidelines and best practices.
- Regularly draft, review, and publish content tailored to diverse audiences and stakeholders, receiving commendations in performance reviews for excellence in digital communication and public affairs
- Served as Acting Director during the DECS Director's absence, overseeing all departmental operations, managing team priorities, and ensuring continuity in strategic decision-making and project execution. Demonstrated leadership by addressing high-priority tasks, representing the team in executive meetings, and maintaining alignment with organizational goals.
- Responsible for managing FSIS' Public Website utilizing Drupal as the primary Content Management System
- Serves as User Acceptance Testing (UAT) lead, successfully supporting over 18 deployment cycles within a year, ensuring seamless integration of new updates to public website
- Spearheaded the development and implementation of new Web App Request System that will improve the current web team workflow and request management for the Agency
- Fosters team collaboration and connectivity by leading huddles and coordinating meetings to align goals, delegate task, and ensure timely delivery of results
- Developed comprehensive communication plans to support the successful rollout of FSIS's Meat and Poultry Inspection (MPI) and Recall API initiatives, ensuring clear and effective messaging to stakeholders
- Supported FSIS' major website redesign and migration effort in 2020 that lead to claiming the 2021 Pinnacle Award for Excellence in Government Web Design
- Delivers exceptional customer service to bolster strong relationships and build positive experiences
- Coordinate with internal teams and external stakeholders to develop communication strategies for special projects
- Identifies issues and solutions to eliminate backlog and maximize workflows
Public Affairs Specialist - GS 11
Office of the Inspector General, United States Postal Service
10.2019 - 10.2020
- Lead the agency's internal communication initiatives and manage internal employee communication channels
- Managed Agency's intranet SharePoint sites
- Produced over 30 weekly employee newsletter
- Lead on various employee engagement initiatives and events
- Provided expert level advices in the areas of communications, social media, and employee engagement
- Oversaw on-site management of events, professional training sessions, and town halls, ensuring seamless execution and monitoring vendor performance to meet quality standards
- Utilized Power BI to manage procurement and budget processes, including tracking and reconciling expenses for departmental projects, ensuring accuracy, compliance with Federal guidelines, and alignment with allocated budgets.
- Evaluated information needs in the development of plans for campaigns to disseminate information about agency programs
- Ensured that meetings, awareness items, messaging and communications products contain no conflict with the policies and objectives of related programs
Public Affairs Specialist - GS 9
Department of Defense/Walter Reed National Military Medical Center
02.2018 - 10.2019
- Served as a spokesperson, managing crisis communications and handling sensitive information with discretion and professionalism
- Escorted media and facilitated media interviews and press opportunities for high profile diplomats
- Facilitated exchange of information among installation personnel, community leaders, civic groups, educators, and provides relevant news and necessary information
- Ensured compliance with regulations governing release of information to the public
- Utilized public affairs skills to speak to groups, sustain working relationships, and analyze public affairs program materials
- Produced compelling content for media releases and managed social media platforms to enhance institutional visibility and community outreach
Management Analyst - GS 7
United States Department of Agriculture - Farm Service Agency (FSA)
12.2015 - 02.2018
- Developed performance metrics to evaluate effectiveness of existing programs and initiatives
- Tracked changes in relevant legislation, directives and notices that could impact business operations
- Streamlined workflow processes by implementing automation tools or software systems where appropriate
- Served as liaison between different departments within organization, fostering collaboration on shared goals
- Developed and maintained editorial standards for Agency communications.
Education
Bachelor of Arts - Strategic Communication, Graphic Design Minor
Hampton University
Hampton, VA12.2015
Skills
- Strategic Communications
- Internal Communications
- Stakeholder Engagement
- Employee Engagement
- Web Content Management
- Analytics Reporting
- Crisis Response and Management
- Event Management
- Media Relations
Timeline
Public Affairs Specialist - GS 13 Step 3
United States Department of Agriculture - Food Safety and Inspection Service (FSIS)
08.2020 - Current
Public Affairs Specialist - GS 11
Office of the Inspector General, United States Postal Service
10.2019 - 10.2020
Public Affairs Specialist - GS 9
Department of Defense/Walter Reed National Military Medical Center
02.2018 - 10.2019
Management Analyst - GS 7
United States Department of Agriculture - Farm Service Agency (FSA)
12.2015 - 02.2018
Bachelor of Arts - Strategic Communication, Graphic Design Minor
Hampton University
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