DARBY THONHOFF
CO
Summary
Dynamic and forward-thinking healthcare operations executive with 30+ years of progressive leadership experience spanning multi-state medical group operations, patient access strategy, financial performance, and large-scale organizational transformation. Recognized for elevating systemwide operational excellence through data-driven decision-making, Lean methodologies, and a relentless commitment to patient-centered care. Adept at building high-performing teams, strengthening physician partnerships, and leading complex clinical environments through growth, change, and cultural alignment. Proven ability to scale operations across 100+ clinic locations, optimize productivity for hundreds of providers, and drive strategic initiatives that enhance quality, experience, and market competitiveness.
Overview
15
15
years of professional experience
Work History
Senior Director of Operations
UCHealth Medical Group
01.2023 - Current
- Provide strategic and operational leadership for patient access, productivity, financial performance, and patient experience across a multi-state medical group. Partner with physician leaders to strengthen patient-centered care delivery and drive systemwide culture and performance.
- Lead long-range (1, 3, and 5-year) growth strategy for multiple departments.
- Oversee regional partnerships with hospitals to expand market share and improve system outcomes.
- Sponsor clinical initiatives, protocol development, and process redesign efforts.
- Operational scope includes 100+ clinic locations across multiple states and more than 450 clinical providers.
Director of Operations
UCHealth Medical Group
01.2018 - 01.2023
- Directed regional clinic operations with responsibility for patient experience, staffing, budgeting, and daily operational performance across multiple cities in Northern Colorado.
- Led a team of 200+ staff members across diverse clinical settings.
- Oversaw regional planning, resource allocation, and operational execution.
- Strengthened patient experience and operational consistency across clinics.
Practice Administrator
UCHealth Medical Group
01.2011 - 01.2018
- Managed daily operations for multiple primary care, specialty, and surgical practices.
- Directed budgets, staffing, workflows, and departmental performance.
- Served as dyad partner with medical leadership to drive clinical and operational results.
- Implemented Lean methodologies to reduce waste, streamline processes, and improve efficiency.
Education
Master of Science - Management And Leadership
Western Governors University
Salt Lake City, UT03-2022
Skills
- Fellow of the American College of Medical Practice Executives (FACMPE)
- Green Belt Certified
- Healthcare Operations Leadership
- Team Development & Talent Optimization
- Strategic Planning & Execution
- Process Improvement / Lean Methodologies
- Change Management
- System-Level Goal Achievement
- Patient Access & Experience Optimization
- Financial & Productivity Management
ADDITIONAL ROLES
- Office Manager
- Billing Manager
- Patient Experience Committee
- Employee Engagement Committee
- Quality Committee
Timeline
Senior Director of Operations
UCHealth Medical Group
01.2023 - Current
Director of Operations
UCHealth Medical Group
01.2018 - 01.2023
Practice Administrator
UCHealth Medical Group
01.2011 - 01.2018
Master of Science - Management And Leadership
Western Governors University