Darby Zins
Michigan's Adventure
Spring Lake,MI
4
years of professional experience
Dynamic team leader with a proven record in optimizing guest engagement and operational efficiency. Expertise in developing guidelines that enhance team performance and ensure guest satisfaction.
Work History
Ride Operations Team Lead
3 Months- Established and managed break plans and rotations to align with company policies and promote a positive work environment.
- Developed and enforced guidelines to optimize team performance, ensuring professional conduct and safety for all personnel and visitors.
- Trained associates on how to properly operate attractions while maintaining professionalism, efficiency, and professionalism.
- Communicated with maintenance to ensure all attractions under me were running properly.
- Assisted guests by responding to questions and complaints, striving for effective resolutions that enhanced their experience.
Front of House/Back of House Team Member
3 Years 1 Month- Assisted in training new team members on operational procedures and food preparation techniques.
- Prepared food items following standard recipes for quality and consistency.
- Maintained cleanliness and organization of kitchen and prep areas to ensure compliance with safety standards.
- Operated kitchen equipment, including fryers, grills, and slicers, ensuring proper use and maintenance.
- Represented the franchise at many community events.
Front of House Employee
11 Months- Provided exceptional customer service in fast-paced environment to enhance guest satisfaction.
- Collaborated with team members to streamline order preparation and improve service speed during peak hours.
- Operated POS systems accurately to process transactions efficiently and maintain cash register integrity.
- Assisted in maintaining cleanliness and organization of dining area to ensure a welcoming atmosphere.
Education
High School Diploma
Skills
Customer engagement
Safety compliance
Operational efficiency
Operational excellence
Schedule management
Workforce planning
Forecasting
Quality assurance
Timeline
Ride Operations Team Lead
Michigan's Adventure
05.2026 - CurrentRead More
Front of House/Back of House Team Member
Culver's
04.2023 - 05.2026Read More
Front of House Employee
Chick-fil-A
05.2022 - 04.2023Read More
Mona Shores High School
High School Diploma
Read More