Ricky Zeiler Jr.
Summary
Versatile Operations Supervisor successful at taking on routine and complex business challenges with resourceful and creative approach. Recognized as driven, dedicated and hardworking leader with history of streamlining operations and increasing results.
Overview
5
5
years of professional experience
Work History
Ride Operations Team Lead
Worlds of Fun
05.2019 - 02.2021
- Evaluated staff performance and provided coaching to address inefficiencies.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Supervised day-to-day operations to meet performance, quality and service expectations.
Ride Operations Area Supervisor
Worlds of Fun
02.2021 - 04.2023
- Evaluated staff performance and provided coaching to address inefficiencies.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Defined clear targets and objectives and communicated to other team members.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Ride Operations Team Lead
Worlds of Fun
03.2024 - Current
Cook Shift Leader
Panda Express
04.2023 - 05.2024
- Oversaw scheduling, inventory management, and supply ordering to maintain fully stocked kitchen.
- Maintained well-organized mise en place to keep work consistent.
- Inspected freezer and refrigerator daily to check and maintain proper temperatures.
- Placed orders to restock items before supplies ran out.
- Trained kitchen staff to perform various preparation tasks under pressure.
- Trained and supervised cooking staff to expertly meet daily needs.
- Kept kitchen clean and organized by performing daily maintenance tasks.
- Coordinated checklists to keep kitchen clean, stocked and sanitary.
- Managed opening and closing shift kitchen tasks.
- Suggested actionable improvements to streamline training procedures.
Education
High School Diploma -
Fort Osage High School
Independence, MO05.2019
Associate of Applied Science - Cybersecurity
Metropolitan Community College - Kansas City
Kansas City, MO12.2025
Skills
- Workforce Management
- Operations Management
- Staff Training and Development
- Policy Implementation
- Complex Problem-Solving
- Team Leadership
- Lead Generation
- Task Delegation
- Employee Scheduling
- Staff Supervision
- Staff Development
- Strategic Planning
Community Service
Taken and Completed the Naep test, Tutored at Elm Grove Elementary a total of 127 hours during the summer of 2017, Staffed and taught at the Royal Rangers JLTA from 2016-2018. I help teach 6-12 graders at my church through Royal Rangers.
Timeline
Ride Operations Team Lead
Worlds of Fun
03.2024 - Current
Cook Shift Leader
Panda Express
04.2023 - 05.2024
Ride Operations Area Supervisor
Worlds of Fun
02.2021 - 04.2023
Ride Operations Team Lead
Worlds of Fun
05.2019 - 02.2021
High School Diploma -
Fort Osage High School
Associate of Applied Science - Cybersecurity
Metropolitan Community College - Kansas City
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