DARCEL SANDERS
Chandler,AZ
Summary
Results-driven professional with extensive experience in transaction processing, team leadership, and client communication. Demonstrated ability to identify operational challenges and implement effective solutions, contributing to improved efficiency and service quality. Adept at maintaining accurate records and fostering cross-functional collaboration for consistent results.
Overview
5
5
years of professional experience
Work History
Transaction Supervisor
JP Morgan- Lockbox
04.2024 - Current
- Lead a team of 20+ direct reports in a high-volume, fast-paced environment processing up to 6,000 transactions daily
- Managed key performance metrics to drive operational excellence in productivity, quality, adherence, and retention
- Designed and implemented process improvement initiatives that enhanced customer experience and team efficiency
- Translated organizational goals into actionable plans through data analysis and technical expertise
- Maintained electronic records and reporting for accurate workflow pipelines
- Coordinate cross-functional teams and stakeholder communication to ensure consistent results
Transaction Specialist IV (Team Lead)
JP Morgan- Lockbox
01.2023 - 04.2024
- Trained new and existing staff on procedures to align operational practices with organizational goals
- Identified and resolved operational problems while effectively managing risk to maintain service continuity
- Managed day-to-day workflow and change management in dynamic, high-velocity environment to enhance team adaptability
Transaction Specialist II
JP Morgan- Lockbox
10.2021 - 01.2023
- Processed high volumes of daily document transactions with sound judgment and minimal supervision, ensuring accuracy and compliance
- Met or exceeded quality and productivity goals through dedicated client service, enhancing customer satisfaction
- Acted as Voice Committee Ambassador, enhancing employee engagement and streamlining processes by submitting 530 suggestions.
Collection Counselor
Dovenmuehle Mortgage
03.2021 - 09.2021
- Assisted clients with financial solutions for past-due mortgage accounts (FHA, VA, FNMA, Conventional)
- Managed 100+ inbound/outbound calls daily, efficiently addressing client inquiries and concerns in fast-paced call center
- Met or exceeded call count and quality goals consistently, leveraging Avaya technologies for effective call tracking
Education
Bachelor of Science - Information Technology
Southern New Hampshire University
12-2025
Bachelor of Business Administration - Managing Information Systems
Southern New Hampshire University
01-2024
Skills
- High-volume work environment
- Transaction processing
- Workflow coordination
- Process improvement
- Team leadership and training
- Performance metrics monitoring
- Microsoft Office and operational systems
- Conflict resolution
- Communication skills
Timeline
Transaction Supervisor
JP Morgan- Lockbox
04.2024 - Current
Transaction Specialist IV (Team Lead)
JP Morgan- Lockbox
01.2023 - 04.2024
Transaction Specialist II
JP Morgan- Lockbox
10.2021 - 01.2023
Collection Counselor
Dovenmuehle Mortgage
03.2021 - 09.2021
Bachelor of Science - Information Technology
Southern New Hampshire University
Bachelor of Business Administration - Managing Information Systems
Southern New Hampshire University