Darcel Spence
San Diego,CA
Quote
When we can begin to take our failures nonseriously, it means we are ceasing to be afraid of them. It is of immense importance to learn to laugh at ourselves.
Katherine Mansfield
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Summary
Experienced Office Management and Administration Professional experienced in optimizing productivity, efficiency, and service quality across various environments. Highly dependable, ethical, and reliable support specialist and leader that blends advanced organizational, technical, and business acumen. Works effectively with cross-functional teams to ensure operational and service excellence.
Accomplishments
- Identified and reported NERC compliance vulnerabilities at Metro backup center. I assisted the project management team in eliminating the risk of possible fines of over 1 million dollars.
- EMSO Compliance Senior PM (Special Request) to plan kick-off meetings, collaboration, PowerPoint presentations for program initiative “For Program Sake” to remove silos and enhance productivity.
- Initiated a records management technology storage project; to store over 500,000 proprietary electric transmission documentation. Successful completion resulted in savings of over $20,000 Oversaw process improvement initiatives.
Skills
- Certified Project Manager
- Advanced MS Office 365 Suite
- Organizational & Time Management
- Workflow Strategic & Business Planning
- Quickbooks & SAP
- Business Event & Travel Planning
- Scheduling & Coordination
- Office Efficiency Optimization
- Business Documentation Acumen
- Records Management & Retention
- Budget Financial & Accounting
- Database Management
Work History
Office Manager-Administrative Assistant
San Diego Gas and Electric
01.2021 - Current
- Office manager for three office locations and administrative support for four critical Electric Transmission department managers and director: Operations, Engineering Tech Support, Grid Control, Transmission/Distribution Training, and outage coordination.
- Resourceful and self-driven administrative assistant with expertise in managing three busy offices with various complex responsibilities.
- Exemplary attention to detail, and confidentiality, in conjunction with federal regulatory activities such as training programs, projects, and audits at state and federal levels (CAISO, WECC)
- Timely project management within budget constraints for multi-faceted problems concerning executive leaders and sourced vendors for project needs and negotiated contracts.
- Built repro and maintained dynamic relationships with vendors, external and internal stakeholders to work cross-functionally, affect timely solutions to diverse issues, and deter possible derailments
- Coordinated, scheduled, planned, and executed all elements of department, executives, and employees events (+200 yearly), meetings, conferences, and training, including logistics, catering, and travel arrangements
- Fiscally responsible accounting activities to include (AP, AR, expense reimbursements, petty cash, and financial reporting)
- Aggregated and analyzed data related to administrative costs to prepare budgets for corporate-level management.
- Communicated corporate objectives across divisions through regular correspondence and scheduled status updates.
- Documentation preparation: Meeting minutes transcription, Agendas, presentations, spreadsheets, and reports using advanced software proficiencies
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance and efficiency.
Business Administrator
Electrical Reliability Service
10.2007 - 12.2011
- Coordination between departments and operating units in resolving day-to-day administrative problems
- Screen mail and callers, respond to or route inquiries to appropriate personnel, and bring matters of significant importance to executive's attention.
- Built and maintained excellent customer relationships through timely responses to inquiries and going above and beyond to accommodate unusual requests
- Research compiles and summarizes data to formulate correspondence and respond to over 100 daily inquiries.
- Tracked all personnel, supply, training, and other administrative transactions as documentation flow through office in both electronic forms and on paper
- Determined level of importance and priority of visitors’ business
- Attended program and project meetings, prepared and distributed documents and reference materials for meetings
- Updated, maintained, and disposed of files per federal records policy and regulations
- Advised management/action officer of suspense deadlines and task entry problems and assisted in resolving problems.
- Fostered strong rapport with clients, vendors, stakeholders through consistent follow-up and communication
Education
Associate of Arts - Business Administration
Sawyer College of Business
San Diego, CAAgile Project Management -
Villanova University
Villanova, PA11.2020
Certification
- PCAS - Agile/Scrum Project Management, November 2020
- CA State - Licensed Insurance Producer June 2022
Agile/Scrum Project Management, PCAS Certification
PCAS Certification | Villanova University
Professional Certification in Agile/Scrum Project Manager
(Scrum Master or Agile Consultant)
Technical Skills
Quickbooks, SAP, MS Office Suite (Word, PowerPoint, Publisher, Project, Excel, Access, Outlook,
Sway, Forms, OneNote, Teams, Power Automate, Lists, Canva, Prezi, JIRA
Overview
16
16
years of professional experience
1
1
Certificate
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