Darcelle Hinds
Irmo,SC
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable experiences for customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
3
3
years of professional experience
Work History
Server
Applebee's Grill + Bar
05.2023 - Current
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
Junior Retail Assistant
Macys Department Store
11.2022 - 05.2023
- Boosted customer satisfaction by providing tailored product recommendations and excellent service.
- Assisted in visual merchandising, creating eye-catching displays that increased store traffic.
- Managed inventory, ensuring optimal stock levels and minimal product wastage.
- Contributed to sales goals by upselling products and identifying cross-selling opportunities.
- Enhanced store presentation with regular cleaning, organization, and maintenance tasks.
Cashier
McDonald's
06.2021 - 11.2022
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Education
High School Diploma -
Brooklyn Collaborative Studies
Brooklyn, NY06.2021
Skills
- Guest Engagement
- Food Running
- Food inspection
- Food Delivery
- Strong Work Ethic
- Team Player
- Multitasking
- Reliability
- Time management abilities
- Interpersonal Communication
- Decision-Making
- Problem-Solving
- Relationship Building
Languages
English
Full Professional
Hair Stylist, Dancing and Singing.
I enjoy singing and dancing because I have caribbean roots. The music puts me in my happy place. I am very fashionable and I love creating different hair styles that will bring out the best in me or someone else.
Timeline
Server
Applebee's Grill + Bar
05.2023 - Current
Junior Retail Assistant
Macys Department Store
11.2022 - 05.2023
Cashier
McDonald's
06.2021 - 11.2022
High School Diploma -
Brooklyn Collaborative Studies