Darcelle Jones
Hampton,Virginia
Summary
Motivated professional offering excellent customer service and security that Adds value to any organization in need of great collaboration, interpersonal and multitasking abilities. Meets tight deadlines.
Overview
14
14
years of professional experience
Work History
Armed Security Officer
Brosnan Risk Consultants
Hampton, Virginia
06.2017 - 10.2019
- Patrolled assigned areas to detect suspicious activities and persons.
- Monitored surveillance cameras to detect any criminal activity or violations of policy.
- Followed established protocol for responding to alarms or other emergency situations.
- Maintained logs of all security-related incidents and submitted reports regularly to supervisor.
- Conducted regular patrols of the facility grounds using both vehicle and foot patrol methods.
- Investigated reported incidents to protect company assets.
Control Room Supervisor Receptionist
Private Protection Investigation HBO Studios
Miami, FL
12.2014 - 04.2017
- Monitor Over 50 CCTV cameras as well as employees on post, answering inbound calls.
Supervisor
Macy's
Miami, FL
06.2012 - 11.2014
- Monitor employees over CCTV
- Interviewing, hiring, training new associates, Creating work schedules.
Supervisor
T-Mobile
Manhattan, NY
04.2010 - 03.2012
- Training new associates, creating work schedules
- Answering inbound calls and preforming outbound calls, provisions networks and opening new T-Mobile accounts.
Sales Representative
Sprint
Manhattan, NY
04.2007 - 02.2010
- Training new associates, creating work schedules
- Answering inbound calls and preforming outbound calls, provisioning networks and opening new Sprint accounts.
Receptionist
Caledonian Hospital
Brooklyn, NY
08.2005 - 03.2007
- Scheduling patients, filing data charts, ordering supplies
- Bookkeeping, handling billing
- Answering inbound and outbound calls and confirming health insurance for new patients.
Education
Associates Degree - Computer Science Technology
University of Phoenix
Professional Summary
Enthusiastic Customer service representative eager to success through hard work. Attention to detail and excellent organizational skills with over 16 years of experience, resolving problems for customer satisfaction.
Skills
Good Telephone Etiquette, MS word, Excel, PowerPoint, 45 wpm, Excellent Communication, Analytical and Critical Thinking
Timeline
Armed Security Officer
Brosnan Risk Consultants
06.2017 - 10.2019
Control Room Supervisor Receptionist
Private Protection Investigation HBO Studios
12.2014 - 04.2017
Supervisor
Macy's
06.2012 - 11.2014
Supervisor
T-Mobile
04.2010 - 03.2012
Sales Representative
Sprint
04.2007 - 02.2010
Receptionist
Caledonian Hospital
08.2005 - 03.2007
Associates Degree - Computer Science Technology
University of Phoenix