Darci Hupka
Billings,MT
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure any position. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Head Baker
Tea City & Cupcakes
02.2024 - Current
- Increased customer satisfaction by consistently delivering high-quality baked goods and maintaining a clean, organized work environment.
- Maintained detailed records of production outputs daily, allowing for proactive adjustments as needed to meet demand fluctuations swiftly.
- Implemented staff training programs focused on food safety, allergen awareness, and customer service best practices, elevating overall team performance.
- Trained new employees on bakery methods and procedures.
- Decorated cakes, cupcakes and other pastries according to customer requests.
Baker & Farmer's Markets
Red Rooster Kitchen
03.2023 - Current
- Processed customer orders and payment transactions.
- Customized cake designs according to customer requests, increasing satisfaction and repeat business.
- Operated cash registers and processed payments accurately.
- Packaged finished products for sale.
- Provided excellent customer service, answering questions about products and offering personalized recommendations based on individual preferences.
- Frosted and iced cakes, cupcakes, cookies, doughnuts, sweet rolls, and coffee cakes.
- Decorated cakes, cupcakes and other pastries according to customer requests.
Greenhouse Worker
Nana's Bloomers Greenhouse
03.2018 - Current
- Assisted customers with finding requested plants and flowers.
- Planted, cultivated and harvested various types of trees, shrubs, and plants.
- Maximized space usage within the greenhouse through strategic arrangement of plants according to size, light requirements, and other environmental factors.
- Provided exceptional customer service when assisting visitors with plant selections or answering questions about care instructions.
- Rearranged planting beds and flower gardens seasonally.
- Unloaded plants and nursery items from delivery trucks.
Medical Receptionist
Fike Chiropractic
01.2023 - 12.2023
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Supported office staff and operational requirements with administrative tasks.
- Managed multi-line phone system and pleasantly greeted patients.
- Maintained current and accurate medical records for patients.
- Checked patient insurance, demographic, and health history to keep information current.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
Medical Receptionist Supervisor
Ortho Montana Orthopedics & Sports Medicine
08.2018 - 12.2022
- Improved patient satisfaction by ensuring prompt and efficient front desk operations.
- Assisted in managing conflicts among staff members when needed; fostered open communication channels which ultimately strengthened overall team dynamics.
- Assisted in the training of new employees, developing comprehensive onboarding materials that enhanced knowledge retention.
- Collaborated with clinical staff to optimize workflow and ensure seamless transitions between departments.
- Enhanced the patient experience with a warm, welcoming environment and professional demeanor.
- Oversaw daily cash handling procedures, maintaining accurate financial records and safeguarding company assets.
- Checked patient insurance, demographic, and health history to keep information current.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Supervised medical receptionist team, providing guidance and support to ensure quality service.
Education
Associate of Applied Science - Baking & Pastry Arts
Oregon Coast Culinary Institute
Coos Bay, OR06-2013
High School Diploma -
Billings Senior High
Billings, MT05-2011
Skills
- Multitasking & Organizational Skills
- Sales experience
- Calm & Professional Under Pressure
- Reliability
- Customer service excellence
- Recipe creation & conversion
- Pruning & Watering Plants
- Computer Skills
- Teamwork & Collaboration
Timeline
Head Baker
Tea City & Cupcakes
02.2024 - Current
Baker & Farmer's Markets
Red Rooster Kitchen
03.2023 - Current
Medical Receptionist
Fike Chiropractic
01.2023 - 12.2023
Medical Receptionist Supervisor
Ortho Montana Orthopedics & Sports Medicine
08.2018 - 12.2022
Greenhouse Worker
Nana's Bloomers Greenhouse
03.2018 - Current
Associate of Applied Science - Baking & Pastry Arts
Oregon Coast Culinary Institute
High School Diploma -
Billings Senior High
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