Marie Shafer
Lincoln,NE
Summary
I significantly enhanced customer satisfaction and streamlined claim processing at Parkview Medical Center. Familiar in insurance coverage verification and maintaining data integrity, my approach combines meticulous organizational skills with a steadfast commitment to excellence. My duties also included admitting patients for Same Day Surgery and relieving coworkers in admissions while they took their lunch.
Overview
27
27
years of professional experience
Work History
Head Baker
LPS Nutrition Services
02.2023 - Current
- Maintained detailed records of production outputs daily, allowing for proactive adjustments as needed to meet demand fluctuations swiftly.
- Increased customer satisfaction by consistently delivering high-quality baked goods and maintaining a clean, organized work environment.
- Collaborated closely with other department heads to align cross-functional goals and strategies for success.
Insurance Verifier / HMO Front Desk
Parkview Medical Center
08.1997 - 03.2000
- Expedited claim processing by promptly obtaining necessary pre-authorizations for medical procedures.
- Increased accuracy in claim submissions with thorough review of documentation prior to submission to insurers.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Complied with HIPAA guidelines and regulations for confidential patient data.
- Updated patient records with accurate, current insurance policy information.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
Education
Associate of Applied Science - Business
Commonwealth College
Hampton, VA06.1995
Skills
- Teamwork and Collaboration
- Customer Service
- Data Entry and Review
- Prior authorization processing
- Insurance Coverage Verification
- Data Integrity
- Time management abilities
- Reliable and Responsible
- Team Player
- Multitasking Abilities
- Organizational Skills
Timeline
Head Baker
LPS Nutrition Services
02.2023 - Current
Insurance Verifier / HMO Front Desk
Parkview Medical Center
08.1997 - 03.2000
Associate of Applied Science - Business
Commonwealth College
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