Darci Mackey

• Worked with weight loss clients doing wellness / Nutritional consulting utilizing techniques of motivational interviewing to reach their lifestyle goals.
• Improved patient outcomes by providing high-quality nursing care and implementing evidence-based practices.
• Responsible for increased organic clinic growth 300 percent in 6 months.
• Enhanced patient satisfaction through effective communication, empathy, and timely response to their needs.
• Collaborated with interdisciplinary teams for comprehensive patient care plans, resulting in better health outcomes.
• Administered medications accurately and safely, reducing medication errors and adverse reactions.
• Educated patients on disease management and self-care techniques, promoting lifestyle changes for improved health.
• Streamlined documentation processes to ensure accurate record-keeping and compliance with regulatory standards.
• Devised individualized care plans tailored to each patient''s unique situation, optimizing clinical outcomes.
• Utilized advanced clinical IV therapy/ vitamin infusion administration, leading to faster recovery times for patients treated under my supervision.
• Provided emotional support to patients during challenging times, fostering a sense of trust and rapport that contributed to better overall wellbeing.

Primary Responsibilities:

• Making outbound calls to assess members' current health status
• Identifying gaps or barriers in treatment plans
• Providing patient education to assist with self-management, coaching for better outcomes
• Interacting with the Multidisciplinary team (i.e. Medical Directors, Pharmacists, Social Specialists, Wellness Coaches) on challenging cases
• Coordinating care for members
• Making referrals to outside sources
• Coordinating services as needed (i.e., home health, DME, etc.)
• Educating members on disease processes
• Encouraging members to make healthy lifestyle changes
• Providing clinical oversight to non-clinical care advisor team staff solving barriers to care and insurance issues for complex member insurance issues
• Triaging complex member care needs
• Documenting and tracking findings
• Making 'welcome home' calls to ensure that discharged member receive the necessary services and resources

Primary Responsibilities:

• Collaborated with Obesity Medicine specialty team MD, RN's RD's,
• Worked with obesity medicine weight loss clients doing wellness / Nutritional consulting utilizing techniques of motivational interviewing to reach their lifestyle goals.
• Average monthly NPS-95% -Served as employee advocate, going above and beyond to provide expert , proactive services such as: Personalized information on best place of service for needed care, recommendations for PCP, Specialists, recommendations for high quality, best cost, evidence-based treatment options, education to help simplify and navigate the healthcare system, answers to benefits questions and assistance in claims issues resolution
• Resource for all UHG and community well-being resources
• Outreach to community primary and specialty groups
• Serve as clinician providing the following on-site services: Biometric screenings, Blood Pressure Screenings, Nutrition management, fitness planning, well-being-guidance and coaching, Condition/ case management
• Triage for treatment of acute care needs
• Deliver Population Health strategic planning and outreach-evaluate population health metrics of the site and provide a quarterly action plan including employee outreach, worksite programs and events that target improvement in population health
• Outreach activities including new hire benefit training presentations.
• Provide ideas and feedback on marketing solutions for improved engagement at respective site based on population .
• Well-being Champion- working closely with well champ and/or wellness committee and engagement committees.

• Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
• Performed triage on incoming patients and determined severity of injuries and illnesses.
• Communicated openly and collaboratively with all healthcare staff to organize successful patient care.
• Teamed on Tri- county trauma and emergency interventions involving serious head injuries, gunshot wounds and thoracic trauma.
• Answered codes quickly and orchestrated efficient, skilled medical care.
• Administered different therapies and medications in line with physician orders and treatment plan.
• Educated patients and answered questions about health condition, prognosis and treatment; Educated family members and caregivers on patient care instructions.
• Trained new nurses in proper techniques, care standards, operational procedures and safety protocols.
• Facilitated therapeutic communication, conflict resolution and crisis intervention by redirecting negative behaviors and helping patients regain or improve coping abilities.

• Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions, delivered high level of quality care to diverse populations while overseeing patient admission and triaging based on acuity and appropriate department admission.
• Communicated openly and collaboratively with all healthcare staff to organize successful patient care.
• Quickly responded to situations impacting safety and security to unit, actualizing crisis prevention interventions to control and de-escalate situations.
• Answered codes quickly and orchestrated efficient, skilled medical care, provided exceptional care to high-acute patients needing complex care such as ventilator management, extensive wound care and rehabilitation.
• Collaborated with law enforcement on criminal cases by quickly reporting injuries and collecting needed evidence.
• Kept optimal supply levels in treatment rooms, triage and other areas to meet typical patient loads.
• Participated in evidence-based practice project implementation, nursing competency development and nursing simulation activities, leveraged feedback and process improvement opportunities to create safer and healthier environment and increase patient satisfaction.
• Sustained quality standards by performing routine medication audits and upholding internal and industry best practices.
• Trained /onboarded new nurses in proper techniques, care standards, operational procedures and safety protocols.
• Educated family members and caregivers on patient care instructions, advocated for and strived to protect health, safety and rights of patient.

• Evaluated patient histories, complaints and current symptoms.
• Managed and evaluated patients recovering from medical or surgical procedures, evaluated cardio-respiratory systems for deviations, vitals signs and assessments of patients in recovery room following surgical procedures.
• Administered medications and treatment to patients and monitored responses while working with healthcare teams , evaluated patients' pain levels, implementing correct dosage of medication to alleviate discomfort.
• Accurately documented treatment, medications and IVs administered, discharge instructions and follow-up care.
• Explained course of care and medication side effects to patients and caregivers in easy-to-understand terms, equipped patients with tools and knowledge needed for speedy and sustained recovery.

• Collaborated and conferred with physicians to quickly assess patients, discuss diagnoses and deliver appropriate treatment while managing rapidly changing conditions.
• Provided direct patient care, stabilized patients and determined next course of action, administered medications via oral, IV and intramuscular injections, breathing treatments and monitored responses.
• Collected blood, tissue and other laboratory specimens and prepared for lab testing.
• Monitored patient condition by interpreting and tracking EKG readings, identifying irregular telemetry readings and updating team members on changes in stability or acuity.
• Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process and management and lifestyle options.
• Updated patient charts with data such as medications to keep records current and support accurate treatments.
• Trained new nurses in proper techniques, care standards, operational procedures and safety protocols.
• Organized and managed care of patients undergoing various therapies and procedures, taught patients how to improve lifestyle choices, dramatically reducing chance of symptom reoccurrence.
• Advocated for patients by communicating care preferences to practitioners, verifying interventions met treatment goals and identifying insurance coverage limitations.
• Kept optimal supply levels in treatment rooms, triage and other areas to meet typical patient loads.
• Audited charts and reviewed clinical documents to verify accuracy.
• Led successful team comprised of RNs, LPNs and ancillary staff, participated in nursing simulation activities, evidence-based practice project implementation and competency development to further nursing education.
• Contributed substantially to successful department JCAHO accreditation by consistently operating to highest standards of care.

• Collaborated and conferred with physicians to quickly assess patients, discuss diagnoses and deliver appropriate treatment while managing rapidly changing conditions.
• Provided direct patient care, stabilized patients and determined next course of action, administered medications via oral, IV and intramuscular injections, breathing treatments and monitored responses.
• Collected blood, tissue and other laboratory specimens and prepared for lab testing.
• Monitored patient condition by interpreting and tracking EKG readings, identifying irregular telemetry readings and updating team members on changes in stability or acuity.
• Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process and management and lifestyle options.
• Updated patient charts with data such as medications to keep records current and support accurate treatments.
• Trained new nurses in proper techniques, care standards, operational procedures and safety protocols.
• Organized and managed care of patients undergoing various therapies and procedures, taught patients how to improve lifestyle choices, dramatically reducing chance of symptom reoccurrence.
• Advocated for patients by communicating care preferences to practitioners, verifying interventions met treatment goals and identifying insurance coverage limitations.
• Kept optimal supply levels in treatment rooms, triage and other areas to meet typical patient loads.
• Audited charts and reviewed clinical documents to verify accuracy.
• Led successful team comprised of RNs, LPNs and ancillary staff, participated in nursing simulation activities, evidence-based practice project implementation and competency development to further nursing education.
• Contributed substantially to successful department JCAHO accreditation by consistently operating to highest standards of care.

• Responsible for the stabilization of Critical Accesstrauma patients within the ED, and for the day-to-daymanagement and supervision of the related clinical activities
• Responsible for supervising and responsibly directing theactivities of various levels of assigned nursing and ancillarypersonnel utilizing both professional and supervisory discretionand independent judgment, while practicing within the State,facility and regulatory guidelines.