Gloria Regina Mayfield
Phenix City,Al
Summary
Highly self-motivated Manager experienced in wide range of business needs, including strategic planning, analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Accustomed to stepping into different roles every day to enable business operations to evolve and meet changing demands. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost overall performance.
Overview
25
25
years of professional experience
Work History
Weight Loss Consultant/Assistant Store Manager
Metabolic Research Center
Auburn , AL
03.2023 - Current
- Provides individual counseling for clients to strategize weight loss and nutrition goals.
- Creates and manages client files, updates client charts, and submits reports to monitor success.
- Assist offices within region, with training new consultants or serves as Office Manager when needed.
- Created and organized client charts, managed the filing system, and submitted reports weekly
- Tracked and recorded prospect flow and sales using CRM system. daily
- Counseled and coached clients during weekly visits to offer solutions and support.
- Reviews medical paperwork before medical visits submits to nurse
- Assist during nurse visit
Dental Operations Office Manager
Aspen Dental
Phenix City , AL
04.2021 - 04.2023
- Build relationships during consultations with patients to ensure office was able to provide the best patient care
- Delivered performance reviews, recommending additional training or advancements.
- Coordinated/Lead daily huddles/conference calls
- Supported the hiring/recruiting/training for new dentists, clinical staff and front office staff within region/territory
- Coordinated/build schedules to support double doctor days,double hygiene days and new patient blitz days
- Provided feedback to executive team via conference calls, emails, as well as tech support team for test pilots
- Tracked employee attendance, punctuality ,and on-going training
Store Manager /District Sales Trainer
Bath & Body Works
Columbus, GA
10.2016 - 04.2021
- Recruited, hired, and trained initial personnel for district, working to establish key internal functions and outline scope of positions for new organization.
- Increased Sales/plan every year above company standard
- Facilitated weekly conference, provided insight and feedback
- Observed each employee's individual strengths and initiated SMART action plans to improve areas of weakness
- Scheduled employees for shifts, taking into account customer traffic and employee strengths and tasks
- Managed inventory control, cash control and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication, coaching and positive feedback.
- Coached sales associates on product knowledge and selling techniques by using wide variety of training tools.
- Tracked employee attendance, punctuality ,and on-going training
- Plan, schedule and execute merchandising floorsets
Skills
- Patient Relationship building/Consulting/reviewing treatment plans
- Recruiting, Interviewing, Hiring and training
- Schedule Management/Workflow Coordination
- Coordinate/facilitate new company rollout training
- Participate/facilitate conference calls/team meetings
- Inventory/payroll/budget control and P&L management
- Team Leadership goal setting/coaching/follow up
- Build/ Implement/follow up utilizing SMART action plans
- Managing day to day operations high volume big box retail
- Performance Tracking and Evaluation
- Team Building/networking/collaboration
- Business Analysis/Strategic Planning
- Negotiation and Conflict Resolution
Accomplishments
- Supervised team of 60 plus staff members.
- Spearheaded multiple company new programs/systems
- Collaborated with executive team members during Test Pilots
- Over the years multiple awards/recognition for individual results and team results in Key Performance Indicators
- Selected as one out of twenty Office Manager at Aspen Dental who attended Executive Leadership conference
- Managed Big Box retail that produced over 14 million a year
Timeline
Weight Loss Consultant/Assistant Store Manager
Metabolic Research Center
03.2023 - Current
Dental Operations Office Manager
Aspen Dental
04.2021 - 04.2023
Store Manager /District Sales Trainer
Bath & Body Works
10.2016 - 04.2021
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