Darcia Coretto
Waterbury,CT
Summary
Accomplished leader with a strong focus on improving team productivity and operational efficiency. Results-driven in retail industry with excellence of effective problem-solving and planning. Known for enhancing customer engagement and ensuring adherence to best practices, driving positive outcomes in dynamic retail environments.
Overview
24
24
years of professional experience
Work History
Retail Coffee House Leader
STARBUCKS COFFEE COMPANY
775 Main Street South
08.2002 - Current
- Managed daily operations, ensuring we elevate the "third place" coffee house experience by delivering legendary customer service with our genuine customer connections.
- Guided partners through comprehensive training on best practices for customer engagement and adherence to operational protocols. I was trained to be a Retail Manager Trainer for other Coffee House leadership.
- Streamlined inventory processes to ensure efficient stock management and decrease waste with consistent focus on P&L, Business Allocation Report and performance driven reports.
- Facilitated enhanced team productivity through effective scheduling and balanced allocation of tasks.
- Fostered a collaborative environment, encouraging open communication among partners and creating a welcoming-family environment.
- Analyzed customer feedback to identify areas for improvements among three different reports that include Call Center, Google Review and Customer Surveys.
- Ensured training programs where utilized effectivity by elevating partners in Barista trainer program and follow up regularly with new product knowledge and promotions.
- Enforced policies and safety standards with maintaining cleanliness standards among Health Inspectors and Ecosure Audits.
Front of House Manager
Friendlys Ice Cream
Naugatuck, CT
01.2010 - 05.2019
- Implemented inventory management systems to optimize stock levels and reduce waste.
- Coordinated staff schedules to maintain adequate coverage during peak hours.
- Led team meetings to communicate goals, reinforce standards, and boost morale among staff.
- Partnered with back-of-house management in order to maintain seamless communication between teams, ensuring a smooth dining experience for guests.
- Developed strong relationships with guests, addressing complaints promptly and ensuring a positive dining experience.
- Conducted regular training sessions on new menu items and service techniques, keeping team informed and engaged.
- Oversaw daily financial transactions, including cash handling, deposits, and reporting, maintaining accuracy and accountability.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
Education
Bachelor of Science - Pre-Law With A Minor in Sociology/Social Work
Saint Josephs College of Maine
Standish, MESkills
- Cross-functional Team management with attention to detail
- Complex Problem-solving and change management
- Operations management with Strategic Planning
- Recruiting, interviewing and training with partner coaching and development
Timeline
Front of House Manager
Friendlys Ice Cream
01.2010 - 05.2019
Retail Coffee House Leader
STARBUCKS COFFEE COMPANY
08.2002 - Current
Bachelor of Science - Pre-Law With A Minor in Sociology/Social Work
Saint Josephs College of Maine
Knowledge of Word, Excel, and Teams
Skills Powerpoint and Employee Onboarding and Payroll