Daniel Ismael, Sr
Starbucks
Modesto,CA
21
years of professional experience
Dynamic leader with a proven track record at Starbucks, excelling in team management and customer engagement. Enhanced operational efficiency through strategic training and inventory management, resulting in improved sales and reduced turnover. Skilled in problem-solving and fostering teamwork, driving a positive work environment that supports continuous improvement.
Work History
Coffee House Leader
4 Years 7 Months- Helped manage daily floor operations, keeping service moving and partner coverage in place during busy periods.
- Coached baristas on beverage standards, customer interactions, and store procedures.
- Checked inventory levels, restocked supplies, and supported accurate product orders.
- Resolved customer concerns quickly, supporting positive guest experiences and store reputation.
Store Manager Trainer
16 Years 10 Months- Trained store managers on POS operations, inventory control, and daily opening and closing procedures.
- Coached leaders on customer engagement, add-on selling, and product knowledge across gaming categories.
- Updated onboarding materials to improve training consistency and reduce ramp-up time for new managers.
- Reviewed store execution for merchandising, signage, and planogram compliance against company standards.
- Guided managers on shrink-prevention practices, cash handling, and loss-control procedures.
- Supported scheduling, labor planning, and task delegation to maintain daily store coverage.
- Monitored operational performance and corrected process gaps through targeted field coaching.
- Reinforced compliance with safety policy and performance expectations during store visits.
- Conducted performance reviews for employees, delivered constructive feedback, and set goals for continued growth.
- Applied loss prevention strategies to reduce shrinkage rates within stores managed.
- Managed budgets, financial reporting, and expense control to support profitability for each store location under supervision.
- Reduced employee turnover by building positive work environment and offering competitive benefits packages.
- Launched loyalty programs at multiple locations to encourage repeat business from satisfied customers.
- Developed training program for new store managers, improving performance and speeding onboarding.
- Identified in-store layout improvements that contributed to higher sales figures.
- Coached new managers through difficult employee relations situations and conflict resolution techniques.
- Improved inventory management through efficient tracking systems and regular audits.
- Raised store sales by implementing strategic merchandising plans and visual displays.
- Promoted excellent customer service through thorough staff training and ongoing coaching sessions.
- Streamlined store operations by optimizing staff schedules and delegating responsibilities effectively.
- Managed daily cash reconciliation processes at multiple stores, maintaining accuracy in financial reporting.
- Facilitated strong communication between team members, building collaborative work environment that maximized productivity.
- Oversaw store personnel, providing training and encouragement to support efficiency and performance.
- Provided informal coaching and support to store associates in sales and customer service.
- Maintained solid operational processes, inventory management, and inventory rationalization.
Education
High School Diploma
Skills
Team management
Meeting facilitation
Safety practices
Security procedures
Role modeling
Activity planning
Interpersonal relationships
Policy enforcement
Behavior monitoring
Teamwork and collaboration
Problem-solving
Time management
Attention to detail
Multitasking Abilities
Reliability
Excellent communication
Organizational skills
Team collaboration
Team leadership
Relationship building
Team building
Task prioritization
Goal setting
Professionalism
Incident reporting
Team supervision
Staff training
Time management abilities
Continuous improvement
Timeline
Coffee House Leader
Starbucks
03.2022 - CurrentRead More
Store Manager Trainer
Gamestop
05.2005 - 03.2022Read More
Atwater High School
High School Diploma
Read More