Tina Olson
Bozeman,MT
Summary
Dynamic leader with extensive management experience of over 20+ years, excelling in operations management and team development. Proven track record of driving sales growth and enhancing customer satisfaction through effective training and problem resolution. Skilled in budgeting and fostering a collaborative work environment, achieving high customer experience and sales goals.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Coffee House Leader
Starbucks
11.2023 - Current
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Developed comprehensive training programs for new staff members to ensure a smooth onboarding process and efficient team integration.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Maintained strict adherence to sanitation guidelines when handling food items, ensuring all perishables were stored safely according to regulations.
General Manager
Ulta Beauty Inc.
03.2017 - 11.2023
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Continuously updated employees on product knowledge to stay current on industry trends and provide well-informed advice to customers seeking assistance.
- Negotiated with vendors to secure event to drive sales and maximizing profit margins for the boutique.
Customer Service Manger
Victoria's Secret & PINK
01.2016 - 03.2018
General Manager
Bed Bath & Beyond
04.2012 - 12.2016
General Manager
Old Navy
06.2003 - 04.2012
Education
Associate of Arts - Interior Design
Art Institute of Sacramento
Sacramento 03-2017
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Efficient multi-tasker
- Training and coaching
- Staff training and development
- Budgeting and financial management
- Safety practices
- Security procedures
Accomplishments
- Resolved product issue through consumer testing.
- Consistently being the test store for any new procedures/technology. Partnering with corporate on weekly results and challenges.
Certification
- Certified food safety (till January 2028)
Languages
English
Full Professional
Spanish
Elementary
Timeline
Coffee House Leader
Starbucks
11.2023 - Current
General Manager
Ulta Beauty Inc.
03.2017 - 11.2023
Customer Service Manger
Victoria's Secret & PINK
01.2016 - 03.2018
General Manager
Bed Bath & Beyond
04.2012 - 12.2016
General Manager
Old Navy
06.2003 - 04.2012
Associate of Arts - Interior Design
Art Institute of Sacramento
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