DARCIA R CULMER
Fort Lauderdale,FL
Summary
Results-driven Manager with extensive experience in process implementation and innovation management. Proven track record in problem-solving and policy adherence, with a focus on employee performance evaluation and project oversight. Skilled in coordinating operations to meet organizational objectives and enhance efficiency. Strong communicator and strategic planner with expertise in inventory management and a commitment to continuous improvement.
Overview
10
10
years of professional experience
1
1
Certification
Work History
MANAGER II
Weatherby Healthcare
Fort Lauderdale, FL
03.2025 - Current
- Collaborated with departments to obtain necessary documents for credentialing process.
- Identified areas for improvement within the organization's current credentialing system.
- Maintained relationships with external organizations involved in the credentialing process.
- Coordinated with managers in multiple departments to ensure smooth onboarding of providers.
- Analyzed data trends related to credentialing activity for reporting purposes.
- Participated in meetings concerning regulatory changes impacting the organization's credentialing program.
- Ensured compliance with federal, state, and local laws as well as accreditation standards.
- Responded to inquiries from external agencies regarding provider credentials information.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
ASSISTANT CENTER MANAGER
CSL PLASMA
11.2019 - 03.2022
- In the absence of the center manager, this position has ultimate responsibility of entire center operations, including production, quality compliance, finance, HR and IT.
- Resolved escalated customer complaints in a timely manner.
- Monitored team performance against established metrics to identify areas of improvement and develop plans for implementation.
- Trained new staff on company policies and procedures related to customer service.
- Conducted regular meetings with staff to address any issues or concerns regarding their work environment or job duties.
- Analyzed data from various sources to measure the effectiveness of customer service initiatives.
- Ensured compliance with company policies and procedures as well as applicable laws and regulations relating to customer service operations.
- Provided feedback to team members on their individual performance and assisted them in achieving goals set by the organization.
MEDICAL OPERATIONS SUPERVISOR
CSL PLASMA
11.2015 - 11.2019
- Supervise reception and medical staff.
- Assist management with daily center operations to include development of reception and medical staff, assessment and improvement of processes, troubleshooting issues and managing donor flow.
Education
ACCOUNTING TECHNOLOGY SPECIALIST - Accounting
BROWARD COLLEGE
1000 Coconut Creek Blvd, Coconut Creek, FL 3306612-2021
BACHELOR OF APPLIED SCIENCE - MANAGEMENT AND SUPERVISON
BROWARD COLLEGE
1000 Coconut Creek Blvd12.2021
LICENSED PRACTICAL NURSE - Nursing
MIAMI LAKES TECHICINAL INSTUTE
5780 NW 158th St, Miami Lakes, FL 3301401.2012
ASSOCIATE ARTS DEGREE - General Studies
MIAMI DADE COLLEGE
11380 NW 27th Ave, Miami, FL 3316701.2009
Skills
- Microsoft Suites
- QuickBooks
- Intelex
- Jasper reporting
- Leadership and development team
- Licensed notary
- Credentialing process
- Team leadership
- Performance management
- Customer service
- Onboarding processes
- Conflict resolution
- Communication skills
- Time management
- Cross-functional team management
- Work prioritization
- Operations management
- Staff development
References
- Glenny Alvarez, Director of Quality
- Nakia Harlan, Center Manager
- Ingrid Baines Director
Certification
- Accounting Technology Specialist
References
References available upon request.
Timeline
MANAGER II
Weatherby Healthcare
03.2025 - Current
ASSISTANT CENTER MANAGER
CSL PLASMA
11.2019 - 03.2022
MEDICAL OPERATIONS SUPERVISOR
CSL PLASMA
11.2015 - 11.2019
ACCOUNTING TECHNOLOGY SPECIALIST - Accounting
BROWARD COLLEGE
BACHELOR OF APPLIED SCIENCE - MANAGEMENT AND SUPERVISON
BROWARD COLLEGE
LICENSED PRACTICAL NURSE - Nursing
MIAMI LAKES TECHICINAL INSTUTE
ASSOCIATE ARTS DEGREE - General Studies
MIAMI DADE COLLEGE
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