Darciana Smith
Battle Creek,MI
Summary
Results-driven professional with over 20 years in patient care and optical sales. Skilled in customer education and personalized service, ensuring optimal eyewear selection and fitting. Committed to improving patient satisfaction through compassionate interactions and teamwork.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Eyewear Consultant
Rxoptical
Charlotte, MI
10.2023 - Current
- Advised customers on eyewear selection based on individual needs and preferences.
- Assisted in fitting and adjusting eyewear to ensure optimal comfort and functionality.
- Collaborated with team members to maintain high standards of customer service.
- Educated clients about lens options, coatings, and frame materials for informed decision-making.
- Handled inventory management, including ordering and restocking eyewear products.
- Conducted visual tests to assess client vision needs and recommend appropriate solutions.
- Maintained a clean and organized display of eyewear products to enhance customer experience.
- Trained new staff on company policies, product knowledge, and customer interaction techniques.
- Provided exceptional customer service, addressing concerns and inquiries promptly and professionally.
- Explained required paperwork, tests, products and services to foster positive customer experience.
- Reviewed prescriptions and patient information carefully to identify special needs.
- Placed contact lens orders by processing shipments and properly submitting invoices for payment.
- Conducted thorough insurance verifications to accurately determine coverage limits for customers purchasing eyewear products or services.
Certified Nursing Assistant
Clearstream Rehabilitation and Nursing Center
Hastings, MI
09.2023 - 03.2024
- Provided daily care and assistance to residents, ensuring comfort and safety.
- Monitored vital signs and reported changes in patient conditions to nursing staff.
- Assisted with mobility and personal hygiene, promoting independence among residents.
- Maintained accurate patient records to ensure continuity of care and compliance with protocols.
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
Patient Care Technician
Fresenius Dialysis
Battle Creek, MI
04.2023 - 08.2023
- Monitored patient vitals and documented health information in electronic health records.
- Assisted with dialysis treatments, ensuring adherence to established protocols and safety standards.
- Educated patients on treatment processes and post-dialysis care for improved outcomes.
- Collaborated with healthcare team to develop individualized care plans for optimal patient management.
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
Certified Nursing Assistant
Bronson Battle Creek
Battle Creek, MI
02.2018 - 01.2023
- Educated residents on health practices, contributing to improved overall wellness.
- Collaborated with interdisciplinary teams to enhance patient care plans and outcomes.
- Mentored new staff members on best practices for resident care and facility policies.
- Implemented process improvements that increased efficiency in daily operations within the unit.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
- Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.
- Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
- Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
- Promoted independence in patients through walking exercises or assisting them with mobility devices like walkers or wheelchairs.
- Built rapport with patients and families, providing emotional support during difficult times.
- Assisted nurses with wound care procedures ensuring proper healing processes took place.
Home Health Aide
Visiting Angels Home Care
Charlotte, MI
09.2016 - 10.2017
- Assisted clients with daily living activities to enhance quality of life.
- Monitored patient health and reported changes to medical professionals.
- Developed individualized care plans in collaboration with families and healthcare teams.
- Provided companionship and emotional support to promote mental well-being.
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Improved patient well-being by providing compassionate and attentive personal care.
- Completed entries in log books, journals, and care plans to accurately document and report patient progress.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Monitored client health by performing routine pulse, temperature and blood pressure checks.
Home Health Aide
Arcadia Health Care
Battle Creek, MI
02.2016 - 09.2016
- Trained new staff on best practices for patient care and safety protocols.
- Implemented efficient scheduling to optimize caregiver assignments and reduce downtime.
- Ensured compliance with health regulations and maintained accurate documentation of care provided.
- Led initiatives to improve client satisfaction through personalized service adjustments.
- Assisted with meal planning and preparation according to dietary restrictions, meeting nutritional needs while adhering to personal preferences.
- Provided mobility assistance such as walking and regular exercising.
Certified Nursing Assistant
Laurels of Bedford
Battle Creek, MI
08.2009 - 01.2016
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Collaborated with nursing staff to create individualized care plans tailored to each patient's needs.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Monitored vital signs for early detection of medical issues, ensuring timely intervention and treatment.
Certified Nursing Assistant
Evergreen Rehabilitation Facility
Battle Creek, MI
05.2006 - 09.2009
- Collaborated with nursing staff to create individualized care plans tailored to each patient''s needs.
- Streamlined communication between nursing staff, patients, and families to ensure comprehensive understanding of care plans.
- Served as an advocate for each patient's needs during shift handoffs or interdisciplinary conferences with other healthcare professionals.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
Education
Certificate of Technical Studies - Nursing
Kellogg Community College
Battle Creek, MIHigh School Diploma -
Olivet High School
Olivet, MISkills
- Optical sales
- Motivational skills
- Frame selection
- Prescription interpretation
- Patient care
- HIPAA compliance
- Reliable team player
- Direct patient care
- Compassionate
- Alzheimer's and dementia care
Accomplishments
Awarded the STAR award for excellent service and performance
Certification
- CNA - Certified Nurse Assistant
Timeline
Eyewear Consultant
Rxoptical
10.2023 - Current
Certified Nursing Assistant
Clearstream Rehabilitation and Nursing Center
09.2023 - 03.2024
Patient Care Technician
Fresenius Dialysis
04.2023 - 08.2023
Certified Nursing Assistant
Bronson Battle Creek
02.2018 - 01.2023
Home Health Aide
Visiting Angels Home Care
09.2016 - 10.2017
Home Health Aide
Arcadia Health Care
02.2016 - 09.2016
Certified Nursing Assistant
Laurels of Bedford
08.2009 - 01.2016
Certified Nursing Assistant
Evergreen Rehabilitation Facility
05.2006 - 09.2009
Certificate of Technical Studies - Nursing
Kellogg Community College
High School Diploma -
Olivet High School