Summary
Overview
Work History
Education
Skills
Certification
References
Assessments
Personal Information
Timeline
Generic

Jessica Ford

Crawfordsville,USA

Summary

Driven Optical Sales Associate with many years of optical experience and working knowledge of current optical theory and practices. Works closely with doctors and clinic staff to create welcoming environment for patients. Interprets prescriptions, conducts patient visual needs assessments and recommends frames and lenses to support growth of busy optical shop. Customer-oriented sales professional with several years of experience building relationships, cultivating partnerships and growing profit channels. Strategic-thinking leader with expertise in expanding network connections, persuasively introducing products, territory development, and revealing customer needs to deliver solutions. Insightful Eyewear Consultant recognized for productive and efficient task completion. Possess specialized skills in customer service, product knowledge of diverse eyewear, and precision in vision needs assessment. Excel through empathetic communication, active listening, and adaptability to meet individual client preferences while maintaining professionalism in fast-paced environments.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Eyewear Consultant

Myeyedr
Zionsville, IN
07.2023 - Current
  • Measured pupillary distances, segment heights, lens base curves and frame size for eyeglasses fabrication.
  • Described merchandise and explained use, operation and care.
  • Processed eyeglasses orders and monitored status to verify and notify patients for dispensing.
  • Computed purchases and received and processed cash or credit payment.
  • Organized merchandise displays to attractively showcase products.
  • Placed special orders or called other stores to find desired items.
  • Calculated insurance co-pays based on eligibility, prepared work orders for optical lab and verified, dispensed and adjusted eyeglasses.
  • Organized store by returning merchandise to proper areas and restocked displays.
  • Recommended, selected and located merchandise based on customer desires.
  • Provided training on proper frame selection techniques to new employees.
  • Explained product features, benefits, warranties and return policies to customers.
  • Monitored sales activities to ensure compliance with company standards.
  • Performed daily inventory of stock and restocked shelves as needed.
  • Resolved customer complaints in a timely manner while maintaining excellent customer service.
  • Provided customer service to eyewear shoppers, answering questions and addressing concerns.

Clerk

Post Office USPS
Crawfordsville, US
01.2023 - Current
  • I sort packages and flats to their routes.
  • I also sort box mail.
  • Attention to detail is a must.
  • Also very fast paced
  • I will also deliver packages when needed
  • Sorted and distributed incoming mail, dispersing to appropriate departments and personnel.
  • Opened, sorted and routed incoming mail and prepared outgoing mail.
  • Delivered high-quality customer service through deep commitment to knowledge and performance.

Cashier/Assistant Manager

Low Bob's
Crawfordsville, US
05.2020 - Current
  • Basic cashier duties
  • Clean and stock shelves
  • Treat each customer with respect and serve them promptly
  • Do daily paper work and manage the store
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
  • Connected with customers to provide assistance and collect feedback to optimize operations.
  • Participated in meetings with other managers to discuss operational plans or initiatives.
  • Organized daily banking activities including deposits, withdrawals, transfers, and check cashing.
  • Trained employees on cash drawer operations and customer service protocols to carry out assigned tasks.

Spherion Temp

Brooks
Crawfordsville, US
12.2019 - 04.2020
  • I work in packing
  • I'm the last to see the product before it's sent to shipping and out of the building
  • I receive a carton of product then I QA it
  • Once checked I print shipping labels and tape and ship it

AR Associate

Walmart Optical Lab
Crawfordsville, US
07.2014 - 09.2019
  • I started of working in Surface
  • Which is the beginning process of making lenses for glasses
  • In 2016 I moved up to an AR Associate
  • Where I ran the machine applying the anti-reflective coating, I also apply a scratch resist coating to lenses
  • I also have to clean and inspect the lenses to make sure there are no defects
  • The quality is the biggest factor
  • I had to follow SOPs
  • I had to work in a team setting in order to get the job accomplished
  • I also ran the Optimal which cleaned the lenses and applied the anti-scratch coating
  • A lot of attention to detail
  • I was also part of the Safety team

End of Line Utility

RR Donnelley
Crawfordsville, US
10.2008 - 06.2012
  • I started off as a material handler and was promoted to Eol
  • I prepared loads for shipping
  • Made job packets, label information, load flags, barcode labels, operated a 2 label machines and 2 tape machines
  • Also I cartoned books and piled down cartons
  • Safety is a major priority
  • A lot of machines and moving parts

Guest Specialist

Deconess Gateway Hospital
Evansville, US
11.2006 - 06.2008
  • Helped patients order food according to the diets
  • Changed diet orders
  • Place kitchen orders, sometimes helped preparing food for patients in the kitchen
  • I also was the cook a few day a week

Education

High school or equivalent -

Manual High School
Indianapolis, IN
06.2004

Skills

  • Manufacturing Experience
  • Microsoft Word
  • AR
  • Assistant Manager Experience
  • Quality Assurance
  • Materials Handling
  • Machining
  • Telemarketing
  • Food Preparation
  • Warehouse Experience
  • Order Picking
  • Computer literacy
  • Leadership
  • Management
  • Retail sales
  • Customer service
  • Cash handling
  • Optical experience
  • Computer skills
  • Meal preparation
  • Food production
  • IOS
  • Driving
  • Eyeglass dispensing
  • Insurance co-pay calculation
  • Product display organization
  • Customer relationship management
  • Eyewear merchandising
  • Order processing
  • Effective communication
  • Problem solving
  • Attention to detail
  • Team collaboration
  • Prescription interpretation
  • Frame selection
  • Brand awareness
  • Eye measurement
  • Order tracking
  • Optical sales
  • Fashion sense
  • Motivational skills

Certification

Driver's License

References

  • Leslie Cates, AR Associate-Walmart Optical, 765-761-8711
  • Meghan Lyons, AR Associate-Walmart Optical, 765-401-2637
  • Jennifer Riha, C1 Truck Drive Training- Student Liaison, 317-489-2748
  • Jason Ford, Subaru, 765-491-9464, fizord@hotmail.com

Assessments

  • Work style: Reliability, Proficient, 08/01/22
  • Attention to detail, Proficient, 12/01/22
  • Customer focus & orientation, Proficient, 10/01/21
  • Forklift safety, Proficient, 04/01/20
  • HR: Compensation & benefits, Proficient, 06/01/20
  • Customer service, Proficient, 10/01/21

Personal Information

Authorized To Work: US for any employer

Timeline

Eyewear Consultant

Myeyedr
07.2023 - Current

Clerk

Post Office USPS
01.2023 - Current

Cashier/Assistant Manager

Low Bob's
05.2020 - Current

Spherion Temp

Brooks
12.2019 - 04.2020

AR Associate

Walmart Optical Lab
07.2014 - 09.2019

End of Line Utility

RR Donnelley
10.2008 - 06.2012

Guest Specialist

Deconess Gateway Hospital
11.2006 - 06.2008

High school or equivalent -

Manual High School

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Jessica Ford