Darcie Norman
Cecil
Summary
Hardworking relationship manager proficient at devising personalized solutions to meet all types of customer demands. Positive and upbeat team player and clear communicator with demonstrated success several years of experience.
Skilled in managing payroll and timekeeping operations, ensuring accurate and timely processing of employee payments. Possess strong knowledge of payroll systems, and compliance requirements. Demonstrated ability to improve process efficiency and resolve discrepancies quickly. Contributed to enhancing team productivity and reducing errors in previous roles.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Relationship Manager / Payroll Specialist
01.2023 - Current
- Build and maintain strong client relationships.
- Implement payroll, benefits, onboarding, and time & attendance solutions.
- Manage payroll processing and ensure accuracy.
- Maintain client environments within the software program.
- Train clients comprehensively throughout our relationship.
- Conduct Excel balancing tasks.
Realtor
Berkshire Hathaway Home Services
McMurray
04.2021 - Current
- Guide home buyers and sellers through the real estate process.
- Provide expert advice and assistance with listing properties and connecting clients to mortgage professionals.
Office Manager / Payroll Manager / Marketing Director
Capital Asset Protection
Carnegie
10.2021 - 08.2022
- Oversaw day-to-day office functions, including payroll and accounts receivable/payable.
- Managed account collections and invoicing.
- Conducted payroll processing and handled quarterly/yearly tax filings.
- Maintained office supplies and managed bookkeeping.
Project Engineer / Office Manager
Flynn Construction
Pittsburgh
09.2019 - 03.2020
- Organized office operations and procedures.
- Prepared payroll and controlled correspondence.
- Designed filing systems and monitored clerical functions.
Manager Assistant
Suburban Extended Stay Hotels
Washington
09.2014 - 01.2018
- Managed hotel operations and coordinated services for accommodation facilities.
- Recruited and trained staff, ensuring high standards of customer service.
- Handled employee scheduling and performance management.
Executive Housekeeping Manager
Cambria Suites
Washington
02.2009 - 04.2013
- Coordinated hotel services and managed housekeeping operations.
- Oversaw staff recruitment and scheduling, maintaining customer service excellence.
Skills
- Payroll Management
- Office Management
- Negotiation
- Team Leadership & Management
- Construction Management
- Real Estate Sales
- Accounts Receivable/Payable
- Customer Service Excellence
- Proficient in Microsoft Excel
- HRIS Experience
Certification
Real Estate License
Timeline
Relationship Manager / Payroll Specialist
01.2023 - Current
Office Manager / Payroll Manager / Marketing Director
Capital Asset Protection
10.2021 - 08.2022
Realtor
Berkshire Hathaway Home Services
04.2021 - Current
Project Engineer / Office Manager
Flynn Construction
09.2019 - 03.2020
Manager Assistant
Suburban Extended Stay Hotels
09.2014 - 01.2018
Executive Housekeeping Manager
Cambria Suites
02.2009 - 04.2013