Darcy Boles
Pendleton,Indiana
Summary
Customer-focused manager equipped with administrative and customer service expertise. Highly-motivated with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
11
11
years of professional experience
Work History
Practice Manager
Knowles-Duncan & Associates
Noblesville, Indiana
02.2015 - Current
- Resolved all patient issues regarding scheduling, payments, prescriptions, and insurance promptly and with high quality.
- Maintained financial records, including accounts receivable and payable.
- Coordinated staff recruitment, training, and scheduling activities.
- Processed and reviewed medical claims, prior authorizations, and medical records requests.
- Developed and implemented new strategies with the patient portal to provide a faster response from our clinical team.
- Oversaw all aspects of day-to-day practice operations including front desk reception, appointment scheduling, billing and coding, and insurance verification.
- Created company website and maintained updated information/providers.
- Transitioned a team of 4 providers to a telehealth format over a 10-day period.
- Processed payroll accurately ensuring all employees were paid on time.
OFFICE MANAGER
Campbell Excavating
Anderson, Indiana
11.2012 - 02.2015
- De-escalated problematic customer concerns, maintaining a calm, friendly demeanor.
- Supervised staff members, organized schedules, and delegated tasks.
- Administered payroll and maintained proper documentation of employee personnel.
- Maintained up-to-date knowledge of company products, services, policies, and procedures.
- Coordinated the delivery of materials to job sites and supervised subcontractors to ensure quality control.
- Negotiated terms and prices with vendors when needed in order to stay within budget requirements.
Education
Business Administration
Indiana University - Purdue University Indianapolis
Indianapolis, INSkills
- Complaint Resolution
- Database Entry
- Customer Relationship Management
- EMR systems/CMR Software
- Excellent Communication
- Flexible and Adaptable
- Product Knowledge
- Protected Health Information
Accomplishments
In March 2020, I transitioned a team of four medical providers and 400+ patients to a telehealth format over 10 days. As a behavioral health office, we were desperately needed during the COVID-19 pandemic to continue to treat patients. In just over a week, we implemented a new telehealth program that included a secure interactive audio-video format, and an updated patient portal feature. This new format allowed our patients the much-needed opportunity to continue their treatment/prescriptions while allowing providers the tools to be HIPAA compliant and document thoroughly. In the years since 2020, our format has continued to improve but I'm extremely proud of the quick transition that provided mental health care to so many patients during a stressful time.
Timeline
Practice Manager
Knowles-Duncan & Associates
02.2015 - Current
OFFICE MANAGER
Campbell Excavating
11.2012 - 02.2015
Business Administration
Indiana University - Purdue University Indianapolis
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