Darcy Celeste
Hollis,ME
Summary
Dedicated professional with a commitment to problem solving, developing lasting relationships and teamwork. Excellent customer service provider who is a fast learner and genuinely empathic nature.
Overview
13
13
years of professional experience
Work History
Claims Analyst
OneAmerica
11.2020 - 06.2023
- Reviewed and administered Short Term Disability claims for eligibility and benefits
- Maintained customer relationships and provided communication via phone, email and written letter
- Collaborated on the team and maintained a positive and flexible attitude
Claims Analyst
Custom Disability Solutions/Dearborn National
05.2012 - 11.2020
- Reviewed complex Short Term and Long Term disability claims for eligibility and ongoing benefits per specific policy provisions
- Delivered exceptional customer service to policyholders by communicating important information and patiently listening to issues.
- Maintained strict confidentiality while managing home office claims and worked as mentor and product expert for internal and external customers
Disability Benefits Specialist
Unum
09.2010 - 05.2012
- Managed a large block of complex Long Term Care claims
- Worked as a teammate to meet goals and build efficiencies
- Observed strict procedures to maintain data and plan participant confidentiality
Education
Bachelor of Science - Business Administration
Colby-Sawyer College
New London, NH05.2010
Skills
- Decision-Making
- Excellent Communication
- Critical Thinking
- Written Communication
- Microsoft Office
- Policy Requirements and Eligibility
- Benefits Review
- Disability Claims Process
- Medical Terminology Knowledge
Timeline
Claims Analyst
OneAmerica
11.2020 - 06.2023
Claims Analyst
Custom Disability Solutions/Dearborn National
05.2012 - 11.2020
Disability Benefits Specialist
Unum
09.2010 - 05.2012
Bachelor of Science - Business Administration
Colby-Sawyer College
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