Darcy Cervone
Shirley
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
12
12
years of professional experience
Work History
Customer Support Supervisor
Adonis Lifestyle LLC
Durham
01.2014 - 06.2026
- Supervised daily operations within customer support team to ensure efficiency.
- Resolved escalated customer issues with a focus on satisfaction.
- Assisted customers with product selection based on their individual needs.
- Provided technical guidance and troubleshooting assistance to customers on a variety of products and services.
- Created and maintained detailed records of customer interactions and transactions.
- Maintained up-to-date knowledge of company products and services as well as industry trends.
- Drove customer escalations to resolution by engaging directly with clients.
Special Education Paraprofessional
Longwood Central School District
Middle Island
09.2017 - 09.2020
- Provided one-on-one instruction to students who needed extra help with learning tasks.
- Supported students with special needs in lessons and activities to enhance learning engagement.
- Monitored student behavior, delivering positive reinforcement to boost confidence and promote desired behaviors.
- Implemented behavior management strategies designed by special education staff members.
- Encouraged independent thinking, problem solving, and self-advocacy skills among students.
- Maintained accurate records of student progress and behavioral observations.
- Supported transitions between activities to ensure a smooth learning environment.
- Facilitated smooth transitions between activities, contributing to a structured and focused learning environment.
- Participated in training sessions focused on strategies for supporting special education students.
Education
High School Diploma -
Westhampton Beach High School
Westhampton Beach, NY06-1994
Skills
- Record keeping
- Classroom assistance
- Teacher assistance
- Behavior management
- Specialized instruction
- Developmental disabilities
Timeline
Special Education Paraprofessional
Longwood Central School District
09.2017 - 09.2020
Customer Support Supervisor
Adonis Lifestyle LLC
01.2014 - 06.2026
High School Diploma -
Westhampton Beach High School