ROLISHA DAYE
Durham,NC
Summary
Dynamic Customer Service Supervisor with expertise in team leadership, issue resolution, and effective communication. Proven track record of enhancing customer experiences and managing schedules to meet operational demands.
Overview
1
1
year of professional experience
Work History
Customer Service Supervisor
Burlington
Cary, NC
02.2025 - Current
- Supervised team members to enhance customer service experiences, fostering a positive atmosphere.
- Trained new staff on company policies and customer interaction techniques.
- Managed scheduling to ensure adequate coverage during peak hours.
- Resolved customer complaints through effective communication and problem-solving, improving customer satisfaction.
- Analyzed department's financial activities to provide budgetary insights to managers for informed decision-making.
911 Telecommunicator
Person County-Roxboro NC
Roxboro, NC
- Operated telephone console to efficiently receive and prioritize incoming calls for assistance
- Questioned callers to accurately assess nature of problem and determine required personnel and equipment, adhering to established guidelines
Asset Protection Specialist I
Target
Chapel Hill, NC
- Drove theft prevention culture by implementing AP leadership action plans to reduce shortage through improved processes and merchandise protection standards
- Identified, escalated, and supported internal theft investigations guided by AP leadership
- Committed to diversity, equity, and inclusion through continuous development, modeling inclusive behaviors, and managing bias
Administrative Assistant
Durham Technical Community College
Durham, NC
- Coordinated admissions efficiently by communicating with internal departments and external organizations to obtain records and transfer documentation
- Helped current and prospective students complete admissions packets and submitted paperwork to administration for review and processing
- Handled all incoming calls and directed callers to the appropriate department or employee
- Coordinated project materials by managing physical and digital files, monitoring spreadsheets and updating reports
Education
Associate of Arts - Education
Durham Technical Community College
Durham, NC07.2016
Skills
- Written communication
- Time management
- Team leadership
- Issue resolution
- Schedule management
- Data organization
- Record keeping
- Documentation
- Data entry
- MS Office
- PC proficiency
- Public safety
- Law enforcement
- Emergency procedures
- Disaster response
- CPR certification
- Police code
- File transport
- Records management
- Book keeping
Timeline
Customer Service Supervisor
Burlington
02.2025 - Current
911 Telecommunicator
Person County-Roxboro NC
Asset Protection Specialist I
Target
Administrative Assistant
Durham Technical Community College
Associate of Arts - Education
Durham Technical Community College