Erin Sylvie
Customer Service Supervisor
7202 S Boulder Cliff Ln. Humble,TX
Summary
Results-driven Customer Service Superviso, proficient in overseeing operations with practiced leadership skills and strong attention to detail. History of meeting demanding objectives by training and motivating employees in performance requirements, standard procedures, and safety behaviors. Proven skills in continuous improvement and policy enforcement.
Overview
18
18
years of professional experience
2
2
years of post-secondary education
Work History
Customer Service Supervisor
Industrial Safety Training Council
Baytown , TX
2010.08 - Current
-Supervising up to 8 Customer Service Representatives.
-Handling cash & check deposits.
-Handling high volume phone calls.
-Creating monthly schedules for employees.
-Communicating with Plant supervisors.
-Placing special waivers, electronically, so that clients can have special access to chemical plants.
-Creating new accounts for clients needing to take specialized training to get into facilities.
-Monitoring the CBT Lab.
-Working closely with HR to make sure that all policies and procedures are properly followed.
Stay-at-Home Parent
Myself
Humble , TX
2004.06 - 2010.08
During this time, I stayed home with my son and welcomed my daughter into the world.
Education
GED -
Klein Oak High School
Spring, TX 2000.08 - 2003.01
Skills
Microsoft Office
Timeline
Customer Service Supervisor
Industrial Safety Training Council
2010.08 - Current
Stay-at-Home Parent
Myself
2004.06 - 2010.08
GED -
Klein Oak High School
2000.08 - 2003.01
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