Darcy De La Luz
San Francisco,CA
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
8
8
years of professional experience
Work History
Amazon Delivery Driver
Verve Last Mile
09.2023 - 02.2024
- Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Contributed to company growth by cross-selling additional products during deliveries, resulting in increased sales revenue.
- Delivered packages to customer doorsteps and business offices.
- Documented mileage, deliveries, pickups, customer issues and damages.
Driver
EDS
09.2023 - 12.2023
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Followed all relevant traffic laws and safety regulations.
- Drove safely in various weather and road conditions to avoid accidents.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
Housekeeping Cleaner
Fusion Building Maintenance
07.2016 - 11.2023
- Upheld a professional appearance through adherence to grooming standards and wearing designated uniforms during shifts.
- Washed and put away kitchen dishes, utensils and glassware.
- Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
- Reduced allergens and improved air quality by regularly dusting and vacuuming rooms, hallways, and common spaces.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
- Resealed floors with wax and kitchen counters with correct applications to minimize staining and damage.
- Hang, cleaned and rehung draperies to maintain freshness.
Babysitter
Caregiver Services Inc.
02.2019 - 04.2023
- Guided school homework and read bedtime stories to support development.
- Taught children to organize toys, wash hands, and share by leading by example.
- Monitored children's play activities to verify safety.
- Helped children complete homework assignments and school projects.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Played games, worked on puzzles, and read books to young children.
- Supervised children on playground to help develop physical and social skills.
- Enhanced children''s social skills by organizing group activities and encouraging teamwork.
- Supervised children engaged in physical activity, learning and social skills with peers.
Restaurant Waiter
IHOP
02.2022 - 08.2022
- Collaborated with management to develop strategies for improving service quality and addressing identified areas of concern.
- Processed cash and credit card transactions accurately, maintaining accountability for all sales revenue generated during shifts.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Managed multiple tables simultaneously while maintaining high levels of accuracy on order placement and delivery.
- Maintained clean and organized dining areas for optimal guest experience.
- Used cash registers and credit card machines to cash out customers.
Education
High School Diploma -
San Franciscso International High School
San Francisco, CA07.2019
Skills
- Cash Handling
- Table Setting
- Team Leadership
- Warm and Friendly
- Food Running
- Age Verification
- Certified in CPR/AED
- Emergency Response
- Compassionate Care
- Clear Communication
- Punctuality
- Safety Protocols
- Safe Driving Practices
- Traffic Law Observation
- Clean Driving Record
- GPS and route planning
Languages
English
Professional Working
Spanish
Full Professional
Timeline
Amazon Delivery Driver
Verve Last Mile
09.2023 - 02.2024
Driver
EDS
09.2023 - 12.2023
Restaurant Waiter
IHOP
02.2022 - 08.2022
Babysitter
Caregiver Services Inc.
02.2019 - 04.2023
Housekeeping Cleaner
Fusion Building Maintenance
07.2016 - 11.2023
High School Diploma -
San Franciscso International High School