Darcy Hartman
Citrus Heights ,CA
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Knowledgeable professional driven to foster top performance and committed to service excellence. Ready to learn new skills from dynamic team and bring value through retail experience. Won first place in the Ariat National Display Merchandising Contest.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Substitute Teacher's Assistant
California Montessori Project
Fair Oaks, CA/Carmichael, CA
02.2024 - Current
- Enforced school rules, dress code and behavior to offer positive, learning-oriented environment to students.
- Supported children by working closely with teachers, parents and administrators.
- Assisted in maintaining engaging and respectful educational environment by promoting discipline and cooperation.
- Maintained smooth classroom operations by assisting teachers with any administrative, instructional or student support need.
- Assisted students with personal hygiene needs such as hand washing and toileting.
- Worked at various campuses in the Club M department for after school program.
- Assisted teachers with classroom management and document coordination to maintain positive learning environment.
- Enforced school and class rules to maintain order in classroom.
- Currently working as a substitute Club M TA.
Key Carrier/ Sales Associate
Boot Barn
Rocklin, CA
10.2010 - 09.2018
- Oversaw store operations by counting cash drawers, opening and closing registers, opening and closing the store, taking cash deposits to bank, reviewing and supervising staff.
- Ensured compliance with company policies by overseeing daily cash handling processes, and minimizing errors or discrepancies.
- Implemented loss prevention strategies to minimize store shrinkage.
- Researched issues to obtain appropriate answers to customer inquiries.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Managed customer needs and delegated tasks to employees for optimal coverage.
- Elevated overall store presentation through diligent merchandising efforts, creating visually appealing displays that enticed customers to make purchases.
- Educated staff on strategies for handling difficult customers and challenging situations.
Infant Nanny
Falcon Family
Roseville, CA
09.2010 - 05.2011
- Provided a nurturing environment for infant, ensuring their safety and well-being at all times.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Supported parents in implementing routines and schedules, leading to increased consistency and predictability for the infant.
- Engaged with child on age-appropriate level.
- Fostered strong parent-nanny relationships through open communication, trust, and professionalism.
- Supported children in play activities, meals, and snacks, hygiene and socialization.
- Managed emergency situations effectively, keeping both parents informed of any incidents while prioritizing the safety of the infant involved.
- Supported physical development through regular gross motor play sessions that included tummy time activities designed specifically for infants.
- Monitored schedules to maintain sleeping, eating, and school schedules for older sibling
- Oversaw smooth drop-off/pick-up transitions by maintaining open communication with parents and ensuring a safe environment for children.
Assistant Manager
Fashion Bug
Antelope, CA
08.2008 - 01.2010
- Helped with planning/creating employee schedules and delegating assignments to meet coverage and service demands.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Open and closed registers. Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Developed strong working relationships with staff, fostering a positive work environment.
- Offered hands-on assistance to customers.
- Increased sales through effective merchandising strategies and targeted promotions.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Paid attention to detail while completing assignments.
Sales Associate
Western Warehouse
Citrus Heights, CA
07.2002 - 08.2008
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, providing a welcoming store environment and built strong and lasting relationships with customers and staff.
- Maximized profitability with strategic upselling techniques during one-on-one interactions with clients at the point of purchase.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Used in-store system to locate inventory and place special orders for customers.
- Assisted in training new staff members on company policies, product information, and sales techniques.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Worked flexible hours across night, weekend, and holiday shifts.
Education
High School Diploma - General Studies
New Life Christain
Marysville, CA06.2000
Skills
- Product Merchandising
- Loss Prevention
- Leadership Development
- Store operations
- Workplace Safety
- Inventory and Stocking
- Cash Handling Accuracy
- Staff Training
Certification
Adult/Child/Infant CPR Certified
Timeline
Substitute Teacher's Assistant
California Montessori Project
02.2024 - Current
Key Carrier/ Sales Associate
Boot Barn
10.2010 - 09.2018
Infant Nanny
Falcon Family
09.2010 - 05.2011
Assistant Manager
Fashion Bug
08.2008 - 01.2010
Sales Associate
Western Warehouse
07.2002 - 08.2008
High School Diploma - General Studies
New Life Christain