Summary
Overview
Work History
Education
Skills
Languages And Skills
References
Languages
Timeline
Generic

Lucianna Cossentino

Ronkonkoma,NY

Summary

Results-focused cosmetologist dedicated to maximizing satisfaction and retention with proactive attention to individual customer needs. Smoothly handles questions and resolves concerns with great problem-solving abilities and attention to detail. Multitasks and manages time well to consistently meet performance targets.

Overview

29
29
years of professional experience

Work History

Substitute Teacher's Assistant

Eastern Suffolk BOCES
01.2021 - Current
  • Assisted teachers in managing classroom activities, ensuring a conducive learning environment for students
  • Provided individualized support to students with special needs, helping them to participate fully in classroom activities
  • Facilitated small group activities and provided additional instruction to reinforce lesson concepts
  • Maintained open communication with lead teachers to ensure continuity of instruction and a smooth transition for students.

Bridal Hair Artist, House of Make Up

Sayville New York
01.2021 - Current
  • Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
  • Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
  • Demonstrated high level of customer service to increase retention and satisfaction.
  • Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.

Bridal Hair Stylist

Freelance
01.1997 - 01.2021
  • Demonstrated proficiency in creating a wide range of bridal hairstyles to suit individual preferences and wedding themes
  • Provided exceptional customer service by actively listening to clients' needs and preferences, ensuring a seamless and enjoyable experience
  • Collaborated with makeup artists and other stylists to achieve cohesive and harmonious looks for bridal parties
  • Stayed up-to-date with current trends and techniques in the bridal hair industry to offer clients the latest and most innovative styles.

Passenger Service Agent

Alitalia Airlines, JFK airport
09.1994 - 06.1996
  • Ensured efficient and smooth check-in and boarding processes for passengers
  • Assisted passengers with their luggage and provided information about flight schedules, destinations, and airport facilities
  • Handled passenger inquiries and resolved any issues or concerns with professionalism and courtesy
  • Collaborated with airline staff to ensure timely and safe departures and arrivals.

Education

John Louis Cosmetology School
Patchogue, New York
01.1996

Sachem High School North
Lake Grove, New York
01.1993

Americo Vespucci Istituto Tecnico Commerciale
Livorno, Italy
01.1991

Skills

  • Product and Service Explanations
  • Friendly Communication
  • Relationship Building
  • Active Listening
  • Issue Resolution
  • Customer Needs Assessment
  • Business Administration
  • Decision-Making

Languages And Skills

English, Italian, Fluent in English and Italian, Proficient in various hairstyling techniques, including updos, curls, braids, and extensions, Strong communication and interpersonal skills, Detail-oriented and organized in managing bridal appointments and schedules

References

Available upon request.

Languages

Italian
Native or Bilingual

Timeline

Substitute Teacher's Assistant

Eastern Suffolk BOCES
01.2021 - Current

Bridal Hair Artist, House of Make Up

Sayville New York
01.2021 - Current

Bridal Hair Stylist

Freelance
01.1997 - 01.2021

Passenger Service Agent

Alitalia Airlines, JFK airport
09.1994 - 06.1996

John Louis Cosmetology School

Sachem High School North

Americo Vespucci Istituto Tecnico Commerciale

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Lucianna Cossentino