Darcy Knight
Jennings,LA
Summary
Begin a career in an innovative environment, finish MBA, and leave a mark on the world through customer service excellence and creative collaboration.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Full-time Student
Liberty University
Lynchburg, VA
08.2021 - 12.2023
- Returned to finish bachelor's degree after becoming widowed in December 2020.
- Survivor Benefits allowed for full-time schooling while managing four high-achieving older children/young adults.
- Earned consistently high or perfect scores on all assignments, especially writing and discussion assignments.
- Made Dean's list every semester.
Administrative Assistant
SCMG
Jennings, LA
01.2007 - 01.2020
- Assisting with customer service quality control via phone and in-person shops using score reports. Provided analysis and feedback on training sessions, DISC profile summaries, and training meetings.
- Sixteen years mentorship in customer service and communication excellence through training, tracking, and core scores for small banks throughout the Southeastern United States.
- Conducted 5 or more branch in-person shops per day and helped score overall branch performance.
Resort Photographer
Kingston Plantation & Embassy Suites
Myrtle Beach, SC
08.2003 - 08.2008
- Photography, sales, and customer service for vacationing families, weddings, corporate and social events.
- Achieved a large percentage of return customers year after year.
- Captured stunning beach portraits by utilizing various lighting techniques and creative compositions.
- Enhanced client satisfaction through creative editing skills, resulting in repeat business.
- Managed multiple projects simultaneously by prioritizing deadlines and maintaining excellent organization.
- Collaborated with clients to understand their vision, ensuring the final product met or exceeded expectations.
Education
Business Administration-Economics -
Liberty University
Lynchburg, VA12.2023
MBA - Part-time
Liberty University
Lynchburg, VA05.2026
Skills
- Communication-verbal & written
- Customer Service- exceeding customer expectations is a source of pride
- Problem Solving- while taking online classes, teaching one's self many subjects requires figuring out the curriculum and learning how to give the professors exactly what is asked for in the way it's expected
- Leadership- taking initiative comes naturally
Certification
- Salesforce Certified Admin
Status: expected certification March 2024
- CTG: Marketing- Liberty University
Status: expected completion August 2024
Availability
Full or Part-time, willing to travel as needed.
Volunteer Experience
- Head High School Reunion Coordinator
- Coach- Boys Basketball & Soccer
Hobbies and Interests
- Cooking & Teaching Cooking
- Ballroom Dance (when possible)
- Traveling
Timeline
Full-time Student
Liberty University
08.2021 - 12.2023
Administrative Assistant
SCMG
01.2007 - 01.2020
Resort Photographer
Kingston Plantation & Embassy Suites
08.2003 - 08.2008
Business Administration-Economics -
Liberty University
MBA - Part-time
Liberty University