Darcy Paiva
East Freetown,MA
Summary
Dynamic leader with a proven track record at Old Colony YMCA, skilled in relationship building, community collaborations, and volunteer management. Experienced in fostering strong partnerships with community leaders and organizations to drive impactful programs and initiatives. Adept at managing fundraising campaigns, ensuring financial targets are met while enhancing community engagement. Strong communicator with expertise in public speaking and cultivating productive board relations, contributing to organizational growth and the successful achievement of mission-driven goals.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Executive Director
Old Colony YMCA
Easton, MA
11.2019 - Current
- Oversee annual budget of 3.5 million and financial planning, ensuring financial stability
- Develop and implement the branch's strategic plan, setting goals and objectives aligned with the YMCA's mission
- Lead the annual fundraising campaign, including securing donations from individuals, corporations, and foundations
- Develop and manage relationships with donors and key stakeholders including Board of Governors
- Recruit, engage and retain Board of Governors comprised of 12 stakeholders
- Represents Old Colony Y on several community committees and boards such as the Easton Chamber of Commerce, Easton Wings of Hope- Youth Substance Abuse prevention committee, Easton Lions Club, and Women’s Employee Resource Group, Special Olympics Committee, Easton Inclusion Committee
- Demonstrated effective public speaking while representing Old Colony YMCA on Easton & Stoughton community access cable shows, guest speaker on multiple podcasts, and at Chamber of Commerce and national YMCA events
- Build strong relationships with community partners and stakeholders
- Advocate for the YMCA's mission and services within the community while identifying and addressing community needs through program development
- Strategically collaborated with Easton Public to launch an innovative initiative expanding childcare services to town employees and first responders
- Led project management and successfully implemented the opening of a new childcare center in 2023
- Provide ongoing performance management and professional development opportunities for staff
- Oversee facility maintenance and capital improvement project implementation and budget
- Excellent communication and interpersonal skills to build relationships with diverse stakeholders
- Ensure the facility is well-maintained, safe, and in compliance with regulations
- Oversee branch leadership team of 7 directors, offering guidance and support while promoting a positive and inclusive work culture
- Drive membership growth by developing and implementing strategies to attract new members and retain existing ones
- Foster a positive member experience through quality customer service and program offerings
- Monitoring program effectiveness and making adjustments as needed
- Manage membership marketing and communication initiatives
- Oversee the development and implementation of diverse programs that meet community needs
- Ensure program quality and compliance with YMCA standards
- Collaborated with Easton Public Schools to implement a 2nd-grade water safety program at Blanche Ames Elementary, impacting over 5,000 students to date
- Recruited, trained, and supervised a team of volunteers, ensuring effective engagement and alignment with organizational goals
- Recruit and coordinate volunteer schedules, assignments to ensure optimal coverage and efficiency that meets YMCA program needs in addition to fundraising events such as the Harvest Road Race, Spinathon and gala
- Led volunteer-driven initiatives, such as Togetherhood, resulting in increased community involvement and volunteer
- Collaborated with YMCA department heads to identify volunteer needs and ensure the right volunteers were placed in appropriate roles based on their skills, abilities and passions
- Managed volunteer recruitment through community partnerships such as local schools, colleges, clubs, and businesses
- This includes data and tracked hours, ensuring accurate records for reporting and recognition purposes
- Ability to manage multiple priorities and work effectively in a fast-paced environment
Associate Executive Director
Old Colony YMCA
Easton, MA
09.2016 - 11.2018
- Oversaw operations for the Membership, Health & Wellness, Annual Campaign, and Facility Departments, ensuring alignment with organization’s budget, strategic plan and goals
- Managed departmental budgets for Membership, Health & Wellness, and Facilities, consistently achieving financial objectives
- Recruited, hired, trained, evaluated, supervised, and scheduled team members for key positions, including Membership Coordinator, Health & Wellness Coordinator, and Facility Manager
- Maintained a safe, clean, and welcoming environment for all members across all areas of the facility
- Fostered and developed community partnerships, including cultivating workplace wellness initiatives and volunteer engagement
- Designed, recommended, and implemented new programs, processes, and strategies to enhance services and member satisfaction
- Proactively addressed and resolved member requests, comments, and complaints, ensuring timely follow-up and issue resolution
- Served as a Public Relations liaison, effectively communicating with members, potential members, and the Easton community
- Led volunteer-driven initiatives, including Togetherhood, a member-led service program focusing on social responsibility
- This program invites Y members to lead and participate in volunteer service projects that benefit the community where they live which increased community involvement, mission awareness and increased volunteer participation
- Organized and executed special events, including the Harvest Road Race and Spinathon, ensuring seamless operations, high attendee satisfaction, and the successful achievement of fundraising targets
- Collaborated with the management team and task forces to align with the strategic plan and drive operational excellence
Bartender
Barrett’s Alehouse
Bridgewater, MA
11.2008 - 10.2016
- Provided excellent customer service in a fast-paced environment, ensuring a positive and memorable experience for guests
- Built strong relationships with regular customers, fostering loyalty and creating a welcoming atmosphere
- Worked collaboratively with servers and kitchen staff to ensure smooth service and timely delivery of orders
- Maintained a clean and organized bar area, adhering to health and safety regulations and company policies
- Processed cash, credit, and mobile payments accurately and efficiently, handling high-volume transactions
- Trained new bartenders and barbacks, providing guidance on drink preparation, customer service, and bar operations
Health, Wellness and Membership Director
Old Colony YMCA
Easton, USA
06.2015 - 09.2016
- Managed the Health, Wellness & Membership departments, ensuring the highest standards of safety, quality, and service
- Directed the branch’s new member onboarding process and improved retention through the Get Started Program
- Led the development of wellness and membership strategies, collaborating with other departments, community groups, and businesses as needed
- Attracted community partners to enhance the Workplace Wellness Program
- Created innovative wellness programs and membership initiatives to address the needs of both members and the community
- Ensured clear, consistent, and effective communication with members and staff
- Led the planning and execution of Branch Special Events, including Open Houses, Road Race, Spinathon and local events
- Managed the recruitment, hiring, training, scheduling, coaching, supervision, and performance reviews for Membership Administrators, Coordinators, Health and Wellness Coordinators, Group Fitness Coordinators, and Member Engagement Staff
Health & Wellness Manager
Old Colony YMCA
Easton , MA
08.2014 - 06.2015
- Create, schedule, and lead diverse health and wellness programs, including group fitness classes, aquatic fitness, nutrition workshops, and wellness challenges.
- Conduct fitness assessments, provide personalized guidance to members, and actively promote program participation to increase member involvement.
- Recruit, train, and supervise fitness instructors and wellness staff to ensure high-quality program delivery.
- Promote wellness programs through targeted marketing materials, community events, and direct member communication to boost program visibility.
- Track program metrics, analyze member feedback, and use data-driven insights to improve program effectiveness and participant satisfaction.
- Maintain a safe, clean, and welcoming wellness center environment, ensuring that equipment is properly maintained and operational for daily use.
Lead Fitness Instructor, Personal Trainer, Group Fitness Instructor
Old Colony YMCA
Easton, USA
10.2012 - 08.2014
- Planned and implemented effective and safe exercise programs for clients and members
- Oversaw the LIVESTRONG program by recruiting participants, managing the intake process, and executing the 12 week program
- Assisted in managing the fitness center for the AMHS after school program
- Continued to grow personal training revenue for the Easton branch and manage our Smallest Winner program
- Developed adult and youth fitness related programming to increase programming revenue
- Assisted in marketing special events, personal training, group fitness, and the Annual Campaign
Internship
Stoughton Striar YMCA
Stoughton, USA
04.2011 - 07.2011
- Assessed client needs and developed personalized exercise prescriptions to optimize fitness outcomes and support individual health goals
- Contributed to the planning and execution of special events, ensuring seamless coordination and successful implementation
- Utilized a variety of marketing tools to promote special events, engage with members, and drive personal training revenue
- Monitored patient EKGs, blood pressure, and vital signs in Cardiac Rehab, ensuring safe and effective exercise programming
- Fostered open communication with members and staff to resolve issues and achieve organizational and client-focused goals
Sales Agent
Starwood Hotels and Resorts
Fall River, USA
08.2007 - 08.2008
- Organized hotel accommodations for customers and their families
- Met monthly revenue goals set by the administration
- Advertised and marketed company promotions
- Managed customer relations including experience feedback and reservation modifications
Education
Bachelor of Science -
Bridgewater State University
Bridgewater, MA01.2012
Skills
- Volunteer Management
- Marketing
- Fundraising
- Growth management
- Board relations
- Public speaking
- Budget Management
- Staff Development
- Event Coordination
- Program Management
Certification
- ACSM Personal Training Certification, 01/12
- YMCA LIVESTRONG Course Instructor, 05/13
- Healthy Lifestyle Principles, 03/13
- TRX Instructor Certification, 08/13
- Leading and Coaching Others, 01/14
- Intro to Volunteerism, 10/15
- Principles and Practice, 09/16
- American Red Cross BLS: CPR/AED for Professional Rescuers and Healthcare Providers, 02/24
Awards
- 101 Award Recipient, 01/14
- AYP Unsung Hero Award, 03/16
Community Outreach
- Easton Chamber of Commerce, Vice President, 11/19, Present
- Easton Wings of Hope – Youth Substance Abuse Prevention Coalition, Co-Chair of Steering Committee, 09/20, Present
- Women’s Employee Resource Group, Committee Member, 09/18, Present
- Easton Lion’s Club, Member/Volunteer, 11/18, Present
- Easton Public Schools Special Olympics, Committee Member
- Town of Easton Inclusion (Shared Mission) Committee, Committee Member
- H.U.G.S – Help Us Get Safe Inc., Board Member, 01/19, 06/22
Timeline
Executive Director
Old Colony YMCA
11.2019 - Current
Associate Executive Director
Old Colony YMCA
09.2016 - 11.2018
Health, Wellness and Membership Director
Old Colony YMCA
06.2015 - 09.2016
Health & Wellness Manager
Old Colony YMCA
08.2014 - 06.2015
Lead Fitness Instructor, Personal Trainer, Group Fitness Instructor
Old Colony YMCA
10.2012 - 08.2014
Internship
Stoughton Striar YMCA
04.2011 - 07.2011
Bartender
Barrett’s Alehouse
11.2008 - 10.2016
Sales Agent
Starwood Hotels and Resorts
08.2007 - 08.2008
- ACSM Personal Training Certification, 01/12
- YMCA LIVESTRONG Course Instructor, 05/13
- Healthy Lifestyle Principles, 03/13
- TRX Instructor Certification, 08/13
- Leading and Coaching Others, 01/14
- Intro to Volunteerism, 10/15
- Principles and Practice, 09/16
- American Red Cross BLS: CPR/AED for Professional Rescuers and Healthcare Providers, 02/24
Bachelor of Science -
Bridgewater State University
Similar Profiles
Drew SalterDrew Salter
Lifeguard/Swim Instructor at Old Colony YMCALifeguard/Swim Instructor at Old Colony YMCA
Andrew FerrisAndrew Ferris
Preschool Assistant Teacher at Old Colony YMCAPreschool Assistant Teacher at Old Colony YMCA
Avary AndersonAvary Anderson
Sports Staff Member at Old Colony YMCASports Staff Member at Old Colony YMCA