Darcy Pass

• Developed strong relationships with clients to build trust and loyalty.
• Enhanced client satisfaction by promptly addressing concerns and providing personalized solutions.
• Maintained detailed records of client interactions, enabling accurate tracking and reporting.
• Streamlined appointment scheduling for improved efficiency and increased client retention.
• Provided compassionate support to clients throughout the onboarding process and throughout their treatment lifecycle.

• Took copayments and compiled daily financial records.
• Verified insurance eligibility and coverage for patients.
• Filed and maintained patient records in accordance with HIPAA regulations.
• Provided exceptional customer service to patients, answering questions and addressing concerns.
• Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
• Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
• Streamlined and maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.
• Answered high volume of phone calls in a professional manner.
• Scheduled appointments in a timely manner to accommodate the urgency of the particular need.
• Handled customer service inquiries in person, via telephone and through email.
• Assisted patients in filling out check-in and payment paperwork.

• Demonstrated professionalism in handling confidential information, ensuring privacy for clients and the firm.
• Worked with legal management software systems.
• Handled client inquiries in a professional and timely manner, resulting in a high level of customer satisfaction and trust in the firm.
• Managed and maintained court/trial calendars for attorneys.
• Contributed to a positive work environment by collaborating with team members on various administrative tasks and projects.
• Assisted new employees with orientation process increasing their familiarity with policies procedures office systems.
• Maintained accuracy of client information by maintaining up-to-date records in the firm's database system.
• Greeted clients in a professional environment that represented the firms standards.

• Collect patient and client documents and information upon referral.
• Safeguarded patient privacy by strictly adhering to HIPAA regulations and maintaining confidentiality at all times.
• Collaborated with medical staff to ensure seamless coordination of patient care and timely communication.
• Improved patient satisfaction with thorough and compassionate communication.
• Increased patient load by 25% during a pandemic.
• Improved patient relations by proactively addressing concerns or complaints with professionalism and empathy.
• Handled financial transactions responsibly, collecting copayments and processing payments with attention to detail.
• Developed strong relationships with patients, providing empathetic support and assistance throughout their visit.
• Managed inventory of office supplies, ensuring adequate stock levels were maintained for efficient daily operations.
• Contributed to a positive team atmosphere by assisting colleagues when needed, fostering a supportive work environment for all employees.
• Enhanced patient experience by managing front office operations efficiently and professionally.
• Participated in staff meetings and training sessions to stay current on industry best practices and improve overall performance.
• Conducted insurance verification tasks accurately, ensuring proper coverage and minimizing billing errors.
• Maintained a clean, organized, and welcoming reception area to create a positive first impression for patients.

• Recruited, trained, led and counseled a team of 100+ volunteers who serve in an elementary-aged environment.
• Cast vision and direction for the mission of our organization.
• Built relationships with coaches and developed them with personal growth and leadership training, meeting continuously to evaluate and improve.
• Developed relationships with each volunteer ranging in age from teens to elderly.
• Evaluated and monitors the effectiveness of small groups and implemented strategies for improvement as necessary.
• Maintains current and accurate files on all volunteers in Arena/Rock.
• Ensures that database information gets entered accurately to ensure family information was secure.
• Owned portions of special events including décor, catering, talent acquisition and staffing.