Dardan Muhaxhiri
Las Vegas,NV
Summary
Dedicated Beverage Manager using quality hiring and training methods to develop productive teams. Performs routine bar inspections and cleaning according to department standards. Frequently acknowledged for organizational and computer skills.
Overview
7
7
years of professional experience
Work History
F&B Pool Manager
Aria Resort and Casino
05.2023 - Current
- Check in on guests' satisfaction throughout their stay
- Testing bartender drink quality and presentation
- Engage with the team in applying incentives and making the work environment overall more enjoyable
- Assist the kitchen with expediting orders in the chefs absence
- Having firsthand knowledge of info-genesis and assisting the team with any issues
- Communicating with the operations team in getting activations planned & set up
- Ensure sanitization and health code standards are being followed
- Coaching the team on providing FORBES standards
- Managed staff schedules for optimal coverage during peak times, ensuring efficient operations.
- Increased customer satisfaction with timely resolution of issues and proactive communication.
- Managed budget effectively, controlling expenses while maintaining high-quality services and facilities.
- Improved employee retention rates by providing professional development opportunities tailored for each role within the team structure.
- Optimized efficiency by regularly reviewing operating procedures to identify areas needing improvement or adjustments.
Assistant F&B Pool Manager
Aria Resort and Casino
02.2023 - 04.2023
- Manage day to day F&B operations
- Ensure sanitization and health code standards are being followed
- Communicate with the team on following FORBES standards and ensuring guest satisfaction
- Ensure budgets are met for both staffing and ordering
- Assist with planning for activations and ensuring the pool kitchen is running smoothly
- Create daily rotations for staff to ensure proper floor coverage and create scheduling
- Creating well communicated environments between closely worked departments.
Front Services Pool Supervisor
Aria Resort and Casino
08.2021 - 01.2023
- Have a goal to surpass revenue made in the years before
- Oversee all receptionists, cabana hosts, and cabana runners
- Ensure reservation pricing is correct for all days
- Communicate with Casino Marketing for any VIP guests arriving
- Ensure the team is supported and assisted if needed
- Ensure guest satisfaction
- Assist cabana team with any large food or drink orders
- Support F&B team with any assistance needed regarding voiding/comping checks and guests disputes.
Pool Receptionist
Aria Resort and Casino
12.2019 - 08.2021
- Setup reservation list for each individual day
- Properly informing cabana hosts of daily sections and duties
- Ensure guests are satisfied with reservations
- Support management and leads with any projects
- Check revenue reports daily to ensure all numbers are properly added
- Communicate with the Casino Host for any VIP guest reservations
- Answer emails and phone calls
- Ensure all pool attendants are in respective sections and on standby to walk and assist guests with reservations
- Ensure Sky-pool is upkept to 5 star standards.
Caretaker
Caremaxx
01.2018 - 08.2020
- Provided non-medical services, including companionship and emotional support, assistance with activities of daily living, bedrest assistance, errands, light housekeeping and medication reminder
Sky Pool Attendant
Aria Resort and Casino
06.2019 - 12.2019
- Greets Pool and Cabana guests
- Provide information for all guests inquiries (i.e
- Restaurants, shows, etc.) Follows cash handling in accordance with department and property guidelines
- Acts as communications center for guest calls, management, auxiliary departments and pool staff
- Performs other job-related duties as assigned.
Assistant Manager
Quicky Car Wash
11.2016 - 01.2019
- Ensuring company policies are followed
- Optimizing profits by controlling costs
- Hiring, training and developing new employees
- Resolving customer issues to their overall satisfaction
- Maintaining an overall management style that follows company best practice, including payroll and scheduling.
Skills
- Excel
- Opera
- Info-genesis
- Ur-Venue
- Kronos
- Hot-SOS
- First Aid & CPR
- Serv-Safe Certified
Timeline
F&B Pool Manager
Aria Resort and Casino
05.2023 - Current
Assistant F&B Pool Manager
Aria Resort and Casino
02.2023 - 04.2023
Front Services Pool Supervisor
Aria Resort and Casino
08.2021 - 01.2023
Pool Receptionist
Aria Resort and Casino
12.2019 - 08.2021
Sky Pool Attendant
Aria Resort and Casino
06.2019 - 12.2019
Caretaker
Caremaxx
01.2018 - 08.2020
Assistant Manager
Quicky Car Wash
11.2016 - 01.2019