Darel Tonlapong Feuzeu
Germantown,MD
Summary
Industrious Guest Services Agent adept in expedient complaint resolution through tactful and diplomatic communication combined with resourceful problem-solving. Driven to promote guest satisfaction by going above and beyond to meet needs and exceed expectations.
Overview
6
6
years of professional experience
Work History
Guest Experience Expert
Marriott
03.2023 - Current
- Greeted guests upon arrival and offered assistance.
- Assisted guests with check-ins, account inquiries and any additional services needed.
- Maintained consistent positive customer feedback.
- Responded to incoming guests, telephone calls and email inquiries with efficiency and professionalism.
People Leader
Walmart
06.2022 - 02.2023
- Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
- Enhanced team workflows and employee job satisfaction by coordinating communication between managers and employees.
- Developed comprehensive process for new hires and reviewed new hire productivity, optimizing onboarding effectiveness.
- Identified and implemented appropriate strategies to increase employee satisfaction and retention.
Specialist
U.s Army
06.2017 - 04.2022
Assistant Manager
Applebee's Grill + Bar
05.2019 - 01.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Education
Bachelor of Science - Business Management/ HR Management
University of Phoenix
Tempe, AZ12.2024
Bachelor of Science - Computational Science
Bowie State University
Bowie, MD12.2021
High School Diploma -
Sherwood High School
Sandy Spring, MD06.2017
Skills
- Team collaboration
- Problem-solving abilities
- Attention to detail
- Positive attitude
- Multitasking capabilities
- Time management
- Conflict resolution
- Customer Service
- Interpretation and Translation Services
Languages
French
Native or Bilingual
Spanish
Limited Working
Timeline
Guest Experience Expert
Marriott
03.2023 - Current
People Leader
Walmart
06.2022 - 02.2023
Assistant Manager
Applebee's Grill + Bar
05.2019 - 01.2022
Specialist
U.s Army
06.2017 - 04.2022
Bachelor of Science - Business Management/ HR Management
University of Phoenix
Bachelor of Science - Computational Science
Bowie State University
High School Diploma -
Sherwood High School