Summary
Overview
Work History
Education
Skills
Timeline
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Jacob Baker

Kissimmee,FL

Summary

Dynamic professional with proven expertise in cash handling and customer service at Disney's Animal Kingdom. Skilled in training and developing cast members. Consistently delivers quality results while promoting collaboration among team. Self-motivated and reliable, ensuring exceptional guest experiences and smooth operations.

Overview

12
12
years of professional experience

Work History

Guest Experience Expert

Gaylord Palms Resort & Convention Center
Kissimmee, Florida
10.2025 - Current
  • Managed check-in and check-out procedures efficiently and accurately.
  • Handled guest inquiries and resolved issues promptly and professionally.
  • Answered phones, responded to inquiries, and took messages.

General Teller

Disney's Animal Kingdom
Bay Lake, FL
09.2024 - 08.2025
  • Manage paperwork for 25 to 30 tills daily.
  • Provide guests with support regarding change, refunds, and card issues.
  • Support the cast with any interface or technology issues.
  • Manage safe and all funds earned throughout the day.

Trainer - Cast Member

Walt Disney World Resort
Bay Lake, FL
08.2021 - 09.2024
  • Trained new cast members in multiple locations across the Disney property.
  • Helped create outlines and training processes for my locations.
  • Provided quality assistance and service to resort guests.

Videography Intern

Martiel Beatty Branding Solutions
Annapolis, MD
02.2023 - 05.2023
  • Recorded footage for editing and post-production purposes.
  • Performed quality assurance checks on final products before delivery to clientele.
  • Edited raw video footage using Adobe Premiere Pro software.

Night Shift Lead

South County Cafe
Deale, MD
07.2014 - 08.2021
  • Provided support and guidance to new and old employees during night shifts.
  • Prepared quality food for guests.
  • Handled inventorying responsibilities.

Education

Associate of Arts - Film

Anne Arundel Community College
Arnold, MD

Associate of Arts - Media Production

Anne Arundel Community College
Arnold, MD

Skills

  • Team collaboration
  • Customer service
  • Training and development
  • Reliability and punctuality
  • Data entry efficiency
  • Self-motivation and initiative
  • Cash handling and management
  • Professionalism and courtesy

Timeline

Guest Experience Expert

Gaylord Palms Resort & Convention Center
10.2025 - Current

General Teller

Disney's Animal Kingdom
09.2024 - 08.2025

Videography Intern

Martiel Beatty Branding Solutions
02.2023 - 05.2023

Trainer - Cast Member

Walt Disney World Resort
08.2021 - 09.2024

Night Shift Lead

South County Cafe
07.2014 - 08.2021

Associate of Arts - Film

Anne Arundel Community College

Associate of Arts - Media Production

Anne Arundel Community College
Jacob Baker