- Outdoor Recreation
- Music
- Playing Sports
Darell Johnson
Summary
Dynamic professional with a proven track record at Mississippi Judicial College, adept in customer service and Microsoft Office. Excelled in roles requiring critical thinking and team leadership, consistently enhancing customer satisfaction and operational efficiency. Achieved over $20,000 in sales revenue, demonstrating a goal-oriented mindset and exceptional multitasking abilities.
Overview
8
8
years of professional experience
Work History
Secretary's Assistant
Mississippi Judicial College
01.2023 - 05.2023
- Responded to inquiries from callers seeking information.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Kept reception area clean and neat to give visitors positive first impression.
- Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Managed filing system, entered data and completed other clerical tasks.
- Assisted coworkers and staff members with special tasks on daily basis.
Assistant Manager
Charlie's U-Pik
05.2021 - 07.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
Customer Service Representative
Charlie's U-Pik
05.2017 - 07.2020
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Fostered positive customer service culture within team which led to higher customer satisfaction rates.
Direct Sales Consultant
Southwestern Advantage
05.2022 - 10.2022
- Analyzed industry trends to stay updated on latest developments, incorporating them into personal selling strategies when appropriate.
- Perfected time-management skills to prioritize high-value tasks; ensuring optimal workflow and productivity levels.
- Exceeded sales targets consistently by utilizing persuasive communication skills and innovative selling techniques.
- Generated over $20,000 in personal sales revenue
- Assisted in training new hires on company products, policies, and best practices in direct sales consulting.
Physical Therapist Technician
Athletico Physical Therapy
08.2024 - 12.2024
- Promoted patient safety by monitoring equipment usage and ensuring proper technique during rehabilitation exercises.
- Built rapport with patients, establishing trust that facilitated open communication about their goals and concerns during therapy sessions.
- Ensured timely completion of tasks by managing multiple responsibilities, including equipment setup and clean-up after therapy sessions.
- Developed strong working relationships with Physical Therapists, contributing to an effective team dynamic that enhanced the overall quality of patient care.
Education
Bachelor of Science - Exercise Science
University of Mississippi
University, MS12-2024
Associate of Arts - Exercise Science
Jones College
Ellisville05-2021
Skills
- Customer service
- Critical thinking
- Team leadership
- Decision-making
- Problem-solving
- Goal-oriented mindset
- Multitasking and time management
- Microsoft office
Interests
Timeline
Physical Therapist Technician
Athletico Physical Therapy
08.2024 - 12.2024
Secretary's Assistant
Mississippi Judicial College
01.2023 - 05.2023
Direct Sales Consultant
Southwestern Advantage
05.2022 - 10.2022
Assistant Manager
Charlie's U-Pik
05.2021 - 07.2024
Customer Service Representative
Charlie's U-Pik
05.2017 - 07.2020
Bachelor of Science - Exercise Science
University of Mississippi
Associate of Arts - Exercise Science
Jones College
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